Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 38% Extremely Likely
  • 42% Likely
  • 2% Neither Likely nor Unlikely
  • 13% Unlikely
  • 4% Extremely Unlikely
  • 0% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 0 1 0 0 0 0
Feb 2024 17 18 1 6 2 0
Mar 2024 0 0 0 0 0 0
Apr 2024 0 0 0 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Great reception team, very helpful
Posted on: 26/05/2023

Helpful Team
Posted on: 26/05/2023

Took a while to get through on the phone queue but Reception very helpful once through
Posted on: 25/05/2023


Posted on: 22/05/2023

Very friendly staff
Posted on: 16/05/2023


Posted on: 15/05/2023

Came at 8am for an appointment and was seen within the hour, very happy with this
Posted on: 11/05/2023


Posted on: 10/05/2023


Posted on: 09/05/2023

Nice staff on the phone
Posted on: 08/05/2023


Posted on: 05/05/2023


Posted on: 02/05/2023

Everyone at surgery (Doctors/Nursing Staff / Receptionists) are courteous, pleasant and helpful every time I have contact with them
Posted on: 26/04/2023


Posted on: 27/02/2023


Posted on: 23/02/2023


Posted on: 23/02/2023


Posted on: 20/02/2023

Overall good surgery
Posted on: 17/02/2023


Posted on: 17/02/2023


Posted on: 14/02/2023

Hard to get through sometimes but helpful when do
Posted on: 10/02/2023


Posted on: 10/02/2023

Reception Staff are really friendly
Posted on: 08/02/2023

Helped me during my darkest times, did everything they could to keep me safe
Posted on: 08/02/2023


Posted on: 08/02/2023

Staff are helpful
Posted on: 07/02/2023


Posted on: 07/02/2023


Posted on: 07/02/2023


Posted on: 01/02/2023

Everybody are very caring and do all they can for you
Posted on: 14/12/2022

Everything runs swift and efficient at the surgery
Posted on: 13/12/2022

Treat me very good
Posted on: 12/12/2022

Friendly staff, felt well careed for and informed
Posted on: 10/12/2022

Felt really comfortable
Posted on: 09/12/2022

didn't have to wait
Posted on: 08/12/2022

always treat nice
Posted on: 07/12/2022

Very quick service, polite staff
Posted on: 06/12/2022

Staff are lovely and understanding
Posted on: 06/12/2022


Posted on: 05/12/2022

Cater to our needs
Posted on: 03/12/2022

Friendly, gone the extra mile
Posted on: 03/12/2022


Posted on: 02/12/2022

Came for Covid Vaccine "Vaccinated whole family in car, most places wouldn't, fab service
Posted on: 01/12/2022

Because they have always helped me and my family
Posted on: 21/11/2022

Everyone from Receptionists to Doctors and other staff are always polite and considerate it seems that nothing is too much for them.
Posted on: 29/09/2022

All are very friendly and helpful to do things for you. they follow up by the Dr's. Is better than BUPA
Posted on: 25/08/2022

Dealt with by a Receptionist and they showed excellent service, pleasant, helpful and professional. Went out of her way to help, is a credit to the practice.
Posted on: 12/07/2022

The nurse was so good and quickly took the test. Thank you
Posted on: 21/06/2022