Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 42% Extremely Likely
  • 34% Likely
  • 9% Neither Likely nor Unlikely
  • 7% Unlikely
  • 7% Extremely Unlikely
  • 1% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 0 1 0 0 0 0
Feb 2024 17 18 1 6 2 0
Mar 2024 55 42 11 8 6 1
Apr 2024 46 39 11 10 14 2
May 2024 47 39 14 9 11 1
Jun 2024 44 27 7 3 1 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Wasn’t very good but certainly improved recently
Posted on: 14/06/2024

I actually got a appointment the same day
Posted on: 13/06/2024

Delt with efficiently and politley
Posted on: 13/06/2024

As I'm undecided. I received great care from Dr Amy Pepper and felt listened to for a change. I've had ongoing issues for a while with my hands and feet and have only just been referred back to neurologist.
Posted on: 13/06/2024

The Practice do their utmost to ensure they provide the best possible service and care to it’s patients.
Posted on: 13/06/2024

I had a very good experience I phoned doctor there was a ring back within a few minutes and got an appointment at surgery within 10 minutes.
Posted on: 13/06/2024

Because thats correct.
Posted on: 13/06/2024

In and out in 5 mins
Posted on: 13/06/2024

When I see a doctor they have helped me
Posted on: 13/06/2024

Nice experience
Posted on: 13/06/2024

Great service
Posted on: 13/06/2024

Thoughtful and listened. Very polite and courteous..
Posted on: 13/06/2024

Iv always can get a GP appointment and go are caring not had any problems at all
Posted on: 13/06/2024

Now the triage is up and running u get an appointment for a doctor to phone you back instead of having to que outside, because there is no appointments left by 8 15 if you phone them . i got a phone call within 2 hours which is a lot better service.⅕
Posted on: 13/06/2024

Because the new triage to Telephone GP call worked for me as not too urgent and therefore same day response was lovely.
Posted on: 13/06/2024

The fact that you call for an appointment even though a triage appointment is still not available, it’s not a great service for anyone that works full time to be held on a phone line queue to be then told to call back tomorrow at the same time which maybe the same situation. This is creating a service for people on benefits that have all day to sit and wait about in a phone queue
Posted on: 11/06/2024

The nurse who saw me was wonderful but i have had so much troubles getting appointments at this Doctors i try and use other ways such as blood test at Hallamshire hospital and walk in center. I was surprised when i called yesterday that i could get a blood test today but have hhave recently been discharged from hospital with pancreatitis. Any other time in the past there hasn't been any appointment available for weeks and i work so im finding it better to seek walk in center as at leat i know ill be seen. Plus the trearge system doesn't work for me as i work in a nursery and can't have my phone due to data protection /safef guarding so how do i answer Drs call. However all staff wete very helpful and professional today
Posted on: 11/06/2024

It's a very friendly surgery. Whilst it was my first time as a newly registered patient, and I was a little nervous, the receptionist was polite and helpful, as was the nurse.
Posted on: 11/06/2024

Because you cannot always get an appointment when you need one and you can never get through on the phone !
Posted on: 11/06/2024

good service and exellent staff
Posted on: 11/06/2024

Excellent care from all members of the practice
Posted on: 11/06/2024

Good response and got an appointment quick
Posted on: 10/06/2024

The doctor was on time and given a good advise. We enjoy the service. Thank yoy
Posted on: 10/06/2024

Everyone was very nice and very understanding because I don't speak the language well
Posted on: 10/06/2024

Because all staff are very helpful, friendly, enthusiastic, and they explain everything to me. They always try to give me an appointment when i need one, and answer any questions I have. Thank you all very much!
Posted on: 10/06/2024

Am please with the last Dr Ogba that attended to me .
Posted on: 10/06/2024

All staff - without exception - are kind, thoughtful and professional. I feel very confident that they always have my best interests at heart.
Posted on: 07/06/2024

Stella nurse was very understanding when i confront her with my problems and gave me a full medical and gave me somegood advice thank you kelly
Posted on: 07/06/2024

Its a very good service you get
Posted on: 07/06/2024

Very understanding to my needs. I have anxiety. Sometimes I am late because I am rushing even though I live around the corner. Staff are always very polite.
Posted on: 07/06/2024

I was treated with respect went in on time gp was so easy to talk to
Posted on: 06/06/2024

Felt welcome from walking in the surgery to walking out again.Lovely staff.
Posted on: 06/06/2024

Good appointment booking system
Posted on: 06/06/2024

Because it was easy to book the appointment in the comfort of my house and was attended promptly on time time give.
Posted on: 06/06/2024

Doctor was lovely and sorted my problem out straight away
Posted on: 06/06/2024

My visit today was to see the nurse Stella noonan she is a beautiful lady makes you feel at ease very lovely lady to talk too
Posted on: 06/06/2024

Very friendly
Posted on: 05/06/2024

I got exactly wat i wanted
Posted on: 05/06/2024

This was a follow up from a previous visit. All symptoms reviewed and discussed and made arrangements for further tests.
Posted on: 05/06/2024

Because you can't get any appointments or you can't get throw to get an appointment
Posted on: 05/06/2024

Needed a speedy appointment for blood test and was given for the next day excellent thankyou
Posted on: 05/06/2024

When I see the doctor or nurse they always put me at ease
Posted on: 05/06/2024

The nurse i saw was very helpful
Posted on: 05/06/2024

I have been registered with the practise for over 10 years. My experience has been patchy. Regular blood tests - good when Natalie does it, butchery when other staff draw blood. Doctor rotation a lottery - occasionally very good, sometimes a little diffident. Not easy to see a Doctor tbh. Hopefully the new telephone appt system will help. Some Kafka-esque experiences e.g. we are not renewing your meds until you come in for a blood test- i had taken one weeks before as i do every 3 months. I have taken lithium for manic depression RELIGIOUSLY for 22 years. Thank God my discipline has not necessitated Mental Health intervention - I am not very confident that this practise would be as effective as my previous GP practise.
Posted on: 05/06/2024

very polite staff
Posted on: 05/06/2024

Fast and direct service
Posted on: 05/06/2024

Because i got very good service
Posted on: 05/06/2024

Dr Mothersdale is a first-rate G.P. - demonstrates kindness, caring and understanding - a great bed-side manner - I am sure he will encourage other General Practitioners and medical staff in the practice to follow his leading example. He, alongside Clare, strive to make the practice the best it can be! The Triage system of allocating appointments seems to be working well - hopefully it will be adopted on a permanent basis - this system has long been adopted by other practices in the co-operative and from what I hear, proves to be successful. Thank you kindly for your efforts. :).
Posted on: 04/06/2024

I managed to get an appointment today easily. But normally it’s a nightmare and very frustrating
Posted on: 04/06/2024

Because the response and seeing the doctor was by good
Posted on: 04/06/2024

Because I used to queue outside the surgery for an appointment and this has now stopy
Posted on: 04/06/2024

Doctor Ogba was thorough and empathetic.
Posted on: 04/06/2024

Because had a doctor phoneme so i could explain and tell them what was wrongwith mei fine it much quicker response
Posted on: 04/06/2024

My appointment was on time and the lady I saw made me feel comfortable and explained everything to me clearly
Posted on: 03/06/2024

Seen a positive improvement at the surgery.
Posted on: 03/06/2024

Staff are polite, very helpful
Posted on: 03/06/2024

Ease of booking and got to see a doctor quickly. Good review of medical issues and referred to appropriate person.
Posted on: 03/06/2024

Seen within 45 minutes of the dr phoning me
Posted on: 03/06/2024

Dealt with me quickly and accordingly
Posted on: 03/06/2024

They are not clear when they book us for further appointments. As we cannot see the are males of doctor. For eg I was called on blood test which was to be done on my day 2 of periods however neither the doctor or receptionist told me this and just booked me in for appointment directly
Posted on: 03/06/2024

Excellent service
Posted on: 03/06/2024

I had a very good experience. Getting through via telephone has massively improved and call back has improved. The GP was very good on the phone. The reason for my answer is because the service at the surgery got so bad that its going to take more than a couple of recent calls to convince me it will continue to stay like this. I hope the current easier to get through to request a triarge from a GP continues as it is very good
Posted on: 03/06/2024

Good friendly and prompt service.
Posted on: 03/06/2024

Today, I didn't have to wait. The nurse was warm and friendly, and explained things so could understand.
Posted on: 03/06/2024

Because i got my result from my gp and didnt have to ask at reception desk for them
Posted on: 31/05/2024

My experience as been positive with the help I have received .Dr took time each time i have visited never rushed me took time to talk to me
Posted on: 31/05/2024

Simply because I always find each member of staff to be helpful, efficient and friendly. Which helps patients to be calm and more confident.
Posted on: 31/05/2024

First off, the doctor seems like he's too quick to get rid of me. He isn't very convincing and leaves loophole in information about my condition. The gynae hasn't gotten back to me as its been over a month I have been referred. Then the point of telling me to get my urine sample and the whole process doesn't seem very private and confidential. I felt embarrassed. I've been disappointed twice at this gp
Posted on: 29/05/2024

Nothing to ad, i found it quite satisfactory.
Posted on: 29/05/2024

The doctor I saw was nice person, he did listen to me. I feel that he is trying to help me. Just hope i get results. Thank-you.
Posted on: 29/05/2024

The phone system is not good. I had to call 33 times before getting through. This puts me off seeing the doctor. And sometimes problems get worse because I've not asked for help. The doctor was polite and helpful and provided some treatment to try. I could tell he didn't particularly want a long conversation, we were rather late starting, so I didn't explain all my symptoms fully.
Posted on: 29/05/2024

The person who I had the appointment with today was very polite and when I told her I was deaf she spoke to my face which is helpful
Posted on: 29/05/2024

I have been with this doctors for years.
Posted on: 29/05/2024

The practice is usually very efficient and friendly!
Posted on: 29/05/2024

Managed to get a same day appointment
Posted on: 28/05/2024

Based solely on today’s experience I more than likely recommend. I got through to the receptionist within 10 minutes and had an appointment 5 minutes later. I followed the instructions to redial when the lines were busy, but within 10 minutes I got through. The receptionist was kind and very helpful.
Posted on: 28/05/2024

To make a appointment by phone is absolutely ridiculous I rang up bang on 8pm 3rd in queue i come 1 the automated machine says the surgery is closed the when you do manage to get appointment you can only 1 thing to doctor Even then they just not interested in listening to the problem they just want fob you off
Posted on: 28/05/2024

I went this morning friendly receptionist he booked me an appointment straight away the doctor was on time he delt with what was wrong with me understood my concerns.my doctor's surgery goes above and beyond everytime .
Posted on: 28/05/2024

My consultation with the doctor was good. He explained the treatment I needed and why he was giving me the medical advice which put my mind at rest
Posted on: 28/05/2024

Appointments are difficult to get..communication is not very good..nuses are wonderful and consistent but over the last couple of years every Appointment has been with a different gp..no chance to build up a relationship or trust.
Posted on: 26/05/2024

I've been suffering for some time and felt like my concerns weren't taken seriously by the G.P i saw. I was completely dismissed and actually went home crying. Feeling disappointed and disillusioned. Considering paying privately in order to explore my health concerns
Posted on: 26/05/2024

This surgery has gone from bad to worse since we have merged with park
Posted on: 24/05/2024

Since trying the system of triage the surgery is much more simpler to contact and to speak to a doctor or see one if need be.
Posted on: 22/05/2024

Always pleasant and interactive staff, very welcoming
Posted on: 22/05/2024

I would not recommend this as a doctors as it's redicolous to get an appointment you could walk in to building and no body would be there n yet still tell ya there busy, much more reliable going to hospitals waiting hours on end than trying to get an appointment with the gp
Posted on: 22/05/2024

Listened to my wants and needs, went above what was expected.
Posted on: 22/05/2024

They all ways support me
Posted on: 22/05/2024

Phone line is not as hard or long to be answered like they used to be. People on here are saying phones never get answered but I wonder when they last tried because I have called on multiple occasions in the last few months at different times of the day and the phones are answered so quickly sometime being number 1 and answers in seconds. Reception always help where they can and get such a hard time. Come along way in the last couple of years. Keep it up.
Posted on: 22/05/2024

Almost impossible to get through on the phone, so I called in personally only to be told to phone in next morning for an appointment. Ridiculous
Posted on: 21/05/2024

Almost impossible to get through on the phone and got turned away when I called in personally.
Posted on: 21/05/2024

They don’t listen to you and interrupt you when you try to explain
Posted on: 21/05/2024

good service
Posted on: 21/05/2024

Prompt service
Posted on: 20/05/2024

Made an appt 2wks ago specifically with the diabetic nurse following a blood test only to receive a call on the morning of the follow up appt to be told it had been made in error & had to be rescheduled for another week later.
Posted on: 20/05/2024

My local gp
Posted on: 20/05/2024

Good service
Posted on: 20/05/2024

Unfriendly gp
Posted on: 20/05/2024

I like to say my reason for this is because their is too many already at this surgery.
Posted on: 20/05/2024

Variable experiences to date ranging from extremely good to poor.
Posted on: 17/05/2024

Never get prescription that helps with problem left with mental health issues and pain.
Posted on: 17/05/2024

Very quick and efficient lovely nurse
Posted on: 17/05/2024

Health care is really good the staff are compassionate they listen to what is said and give good advice cannot not fault from receptionist nurses and doctors
Posted on: 17/05/2024

I dont understand why there is only the 1 Doctor at Manor Park and a lot more at Duke Street. It is quite annoying. That surgery gets busy too. And am i right in thinking there are no afternoon appointments at Manor Park.
Posted on: 17/05/2024

My son had an appointment today which was on time no waiting and doctor was very nice and helpful
Posted on: 17/05/2024

Very hard to get appointments . Some of the staff are ok if you can get to see them .
Posted on: 17/05/2024

I rang the surgery at around 9am and was 3rd in the queue. The receptionist soon answered and offered me an appointment at 10am with Sarah an ACP, at Park Health centre, convenient for me. After a short wait at the surgery, Sarah invited me into her room. She was knowledgeable and listened to me. At one point I was feeling a little unwell with the heat and Sarah arranged for someone to bring me a drink of water. I left with advice about the use of ibroprofen and paracetamol as painkillers for my suspected arthritis, a prescription for cream to put on my knee, a letter to give access for an x-ray at the Hallamshire hospital and an assurance that Sarah was forwarding my name for physio therapy. I was clear about the next steps.
Posted on: 17/05/2024

Dr and staff are very kind and understanding. They are very cooperative.
Posted on: 16/05/2024

Very good doctor
Posted on: 16/05/2024

The nurse was really helpful, friendly, understanding and explained the process. My mum felt at ease and in safe hands. Thank you
Posted on: 16/05/2024

Think care needs to improve more for patients not enough doctors between the 2 sites & always forgetting things Repeat scripts medication changes follow up calls people with depression are left sometimes to the point where they can not reach out to a dr & end up in hospital
Posted on: 16/05/2024

Because my doctor's always try and help
Posted on: 16/05/2024

The it is nearly impossible to get an appointment by phone, we came can waited outside from 7.30am as my husband cannot stand for long periods I have to wait outside while he sits in the car, the doctor was very helpful and we felt she listened to us
Posted on: 15/05/2024

Been to doctors with really bad ulcers can’t eat or drink gave me a prescription that the supplier are struggling went to 7 chemists rung the doctor back said I can’t give u alternative as they don’t do alternative for it so basically I just have to suffer disgusting when I’m in pain
Posted on: 15/05/2024

I felt like i was heard and felt reasurred and not like i was wasting the Drs time
Posted on: 15/05/2024

I managed to get an appointment with a doctor this morning. I did not have to be on hold for a long time.
Posted on: 15/05/2024

Too many patients already
Posted on: 15/05/2024

?
Posted on: 14/05/2024

Phoned for an appointment and it was answered within a minute . I requested a phone appointment and was was called back in 20 minutes. I felt that staff really cared and was treat with respect and understanding.
Posted on: 14/05/2024

The Doctor I saw today was very informative and helpful with my concerns
Posted on: 14/05/2024

I recent weeks I have had to visit the surgery 4 times - I have been very satisfied with the service
Posted on: 14/05/2024

Everything was handled in a friendly efficient way by reception. I was given a time to see a GP. The doctor had my info and notes, gave me a quick examination and put my details on for an X-ray.
Posted on: 13/05/2024

Doctors don’t help you at all and they don’t really care about ppls health at all. Very bad service.
Posted on: 11/05/2024

It would be lot better if there was more than 1 doctor, in attendance at the Manor Park site. 1, i think is not sufficient.
Posted on: 10/05/2024

It can be a hreat service and tje receptionist are really helpfull. Some staff members go above and beyond to help if they can.
Posted on: 10/05/2024

The doctor I saw was lovely explained everything to me that I asked about my results
Posted on: 10/05/2024

The doctor I saw today really helped with my problem. He was a nice gentleman.
Posted on: 09/05/2024

Because you get your own and where you live
Posted on: 09/05/2024

Most of my family dont live in my area so have their own gp practices.
Posted on: 09/05/2024

I was contacted for a blood test, as agreed 6 months ago. My appointment was on time and the nurse was personable and professional, and s as kl was done well.
Posted on: 09/05/2024

My local doctors
Posted on: 09/05/2024

Very friendly staff will see them soo for other a appointment
Posted on: 08/05/2024

I got through on the phone straight away and got an appointment for the afternoon
Posted on: 08/05/2024

Very pleasant and professional staff.
Posted on: 08/05/2024

The nurses who I see regularly are excellent don’t see many doctors but never had a problem everyone always smiling that helps no matter what the problem
Posted on: 08/05/2024

Was asked to make an appointment via text, only to find out from GP that i didnt need to make an appointment, so basically wasted my time and the GPs time, i would advise unless its really urgent these are done via telephone call.
Posted on: 08/05/2024

Was a lot easier this way
Posted on: 08/05/2024

The nurse was lovely and friendly
Posted on: 08/05/2024

I was dealt with politely and quickly and was happy with the outcome.
Posted on: 08/05/2024

Staff are polite,friendly,helpful
Posted on: 08/05/2024

Because of the staff openness to patient, narrating all that they are doing to them. To me that makes patients feel reassured..
Posted on: 08/05/2024

The nurse i saw was very nice. I asked her few things i needed help with she told me i very much needed to see a doctor , and told me to ask the receptionist on my way out. Get an appointment as soon as possible. Iwas told to phone next morning at 8am. Asusual there was there was no way. Every one i speak to says its hard. I really need to see someone. I have poken to other doctors who fobs you off.
Posted on: 08/05/2024

I was scheduled to see the nurse at 8:30am, I was seen at 9:15. How can you be 45 minutes behind at that time in the morning?
Posted on: 08/05/2024

The doctor's and nurse are fantastic
Posted on: 08/05/2024

All staff are kind , professional,. Nothing is too much trouble .staff give reassurance and explained my test results in detail, and giving advice .
Posted on: 08/05/2024

Previously took 3 visits and over a week to get repeat prescription.Wife was sent a text to ring up to make an appointment to discuss results of a recent scan.Could not get through in the morning as usual so rang after dinner to be told surgery cloed ring back tomorrow. I had to call into surgery so I asked if it would be possible to book an appointment for her to be told she would have to ring up tomorrow from 8am.We have a daughter and 2 grandchildren registered with this sugery and the service offered is very poor compared to what it used to be with the previous GP,s.
Posted on: 08/05/2024

Everything was very fast..very happy
Posted on: 08/05/2024

Staff are always helpful and polite , and willing to help the best that they can
Posted on: 08/05/2024

They have been good to me
Posted on: 08/05/2024

it is impossible to get an appointment, i have tried for over a month and they advise i call in the morning and keep dialling if i can’t get through, dialled over 100 times for over an hour and couldn’t get through. so i went this morning as there is no other way to get an appointment other than going at 8am but u have to be there at at least 7:30am to make sure you’re at the front of the queue or else you might be turned away. waited an hour in the waiting room just to have a 2 minute appointment telling me i can’t get help. i have a bad experience every time with this practice so as soon as i left my appointment i went to the darnall practice and registered there instead. it is unacceptable.
Posted on: 08/05/2024

BCOS there's never enough doctors or appointments it's getting ridiculous.
Posted on: 08/05/2024

20 mins late goin into my appt, if i was 20 mins i wouldn't get seen...
Posted on: 08/05/2024

It is very difficult to get appointments and when I do get one it always seems rushed and they make the issue that is impacting my daily life seem small. Other then that I have good feedback on the reception it is very helpful and friendly.
Posted on: 08/05/2024

Great doctors who care...love the surgery
Posted on: 04/05/2024

Very good service got the help i needed
Posted on: 03/05/2024

I have always experienced reasonably timed and quality care at the practice.
Posted on: 03/05/2024

When I phoned the surgery the receptionist was helpful and understanding the call back from the GP was quick he agreed to see me the same day in my opinion this was a very good Service.
Posted on: 01/05/2024

Because of the good service I received
Posted on: 01/05/2024

I would recoment due to the survice i got witch is very helpful Doctor i saw is one of the best i,v ever had .
Posted on: 01/05/2024

I simply feel for the people of any age or gender that cannot phone the surgery if have no telephone or other issues & unable to communicate i actually use my landline and mobile when needing an appointment .
Posted on: 01/05/2024

Very quick response today phone answered quickly phone call received from doctor and appointment made and seen within three hours
Posted on: 01/05/2024

This triage thing is much better!
Posted on: 30/04/2024

I feel this new triage that they are trying is going to be very good
Posted on: 30/04/2024

Even though I was text a time of 15:45 - the appointment was at 15:15 AND the Dr phoned me and did the consultation over the phone.
Posted on: 30/04/2024

Fast service. Friendly docs and staff
Posted on: 30/04/2024

Cos everyone is good
Posted on: 30/04/2024

Because you can never get appointment i was told ro book a appointment back in febuary taken until end of april to get in worst surgery for getting appointments
Posted on: 30/04/2024

The service was really good and friendly, I loved the team over there and I find it better than any other GP. My entire family go to this GP for more than 40 years. This is mostly because of their good service, they’re so helpful, welcoming and understanding. Thank you staff.
Posted on: 30/04/2024

Because the practice and staff are very good at their jobs
Posted on: 30/04/2024

Because its easy tobook an appointment
Posted on: 30/04/2024

Difficult to obtain G.P. appointments
Posted on: 30/04/2024

Contacting the surgery has improved and getting an appointment or speaking to a doctor is easier.
Posted on: 30/04/2024

The new triage service this week I was told I’d get a call back within two hours. The call would come from a GP but it was a lady who dealt with prescription's we wanted to enquire if we could get fortisip equivalent for mum as she is losing appetite, lady told me mums is classed as obese and her BMI is high. Funny I wonder when the last time any health professional ACTUALLY weighed mum !! . I really needed to speak with the GP mum is 89 but I guess when she ends up in hospital again for the third time in 12 months I guess that’s a NHS resource well spent - not
Posted on: 30/04/2024

From I walked in the staff was really friendly. I felt welcome and the nurse took my bloods made me feel very relaxed and comfortable. Really lovely experience.
Posted on: 29/04/2024

When I made the appointment I told the doctor about my child eye problems and I went to talk to you about my child OCD problem but when I attended to doctor and I went to tell him about OCD. He said only one thing. His language is so rude.
Posted on: 29/04/2024

It,s not brilliant but it ko
Posted on: 29/04/2024

I have nice experience here
Posted on: 25/04/2024

Dr Pepper is brilliant, listens and actually gives the right advice and help that's needed.
Posted on: 24/04/2024

It was satisfactory
Posted on: 24/04/2024

Because it's my nearest doctors and all the staff seems friendly and and puts you at ease
Posted on: 23/04/2024

Not had any problems
Posted on: 23/04/2024

The dr was very good
Posted on: 23/04/2024

Always wiling to help and so grateful to all the staff and drs
Posted on: 22/04/2024

It’s close by for me.
Posted on: 22/04/2024

U can not get in see doctor only if ring at 8am saw not good
Posted on: 22/04/2024

Absolutely shocking doctors surgery you can never get a appointment and you make old and vulnerable people queue outside just to get an appointment early in a morning.
Posted on: 22/04/2024

although the receptionist I engaged with on this occasion was extremely professional and friendly, sadly this has not been the case on many previous occasions!
Posted on: 20/04/2024

Because the appointment system is bad and only have one Dr on
Posted on: 20/04/2024

Funny how this link is still active a week later but the link for my sick bite is expired so now i cant view it, thanks
Posted on: 19/04/2024

Polite staff, friendly and very helpful.
Posted on: 18/04/2024

Likable staff ftiendly and helpful
Posted on: 18/04/2024

You have trouble getting appointments some not all receptionist are sometimes rude which is disrespectful especially to the older people and disabled people. people who are housebound struggle to get a doctor to come out and see them and then you end up getting a paramedic which have more serious patients
Posted on: 17/04/2024

I get satisfaction with the GP service most times.
Posted on: 17/04/2024

Once you get an appointment, you can't fault the service
Posted on: 17/04/2024

Because they are really working hard,and they understand patient and they are friendly.
Posted on: 17/04/2024

Took my son in today saw a doctor that clearly wasnt interested in helping as it was behavioural he didnt listen he threw the letter from school on the table and said ok i might refer him. Was quite deflated about the appiontment. And i have no outcome.
Posted on: 17/04/2024

Doctor took the time to explain the reason for the treatment and how to go about it.
Posted on: 17/04/2024

Very professional
Posted on: 17/04/2024

Because the service has changed a lot in a bad way. Not good at all.
Posted on: 16/04/2024

Great staff and doctors. It’s just often quite difficult to get appointments a lot of the time, however I had no trouble getting seen the last time I came in with my daughter.
Posted on: 16/04/2024

Staff are very helpful, welcoming, friendly and polite.
Posted on: 16/04/2024

Because I'm nearly always seen on time and got a decent doctor
Posted on: 16/04/2024

Managed to get an appointment after health concerns, I do think it's better to call at end of week
Posted on: 15/04/2024

No matter if you try over the phone or online you can’t get an appointment only for the nurses , This has been happening since they merged the two sites stating that it would be able to offer more appointments this is not the case, hence why i voted to merge the two but when it was just Manor Park you could phone and get an appointment within days and was quarenteed to see a regular doctor instead off different doctors each time if and when you can finally get an appointment
Posted on: 15/04/2024

Quick phone response Quick appointment very pleased.
Posted on: 15/04/2024

Phones get answered so much faster recently. Although sometime fully booked once through the receptionist always help when they can.
Posted on: 15/04/2024

Better now more permanent doctors are at the surgery.
Posted on: 15/04/2024

Sometimes it is difficult to get through on the phones but once you get in the Q of 5 and through to the reception team the ladies are always helpful and go above and beyond
Posted on: 12/04/2024

Because each time I have appointments, their staff usually kept to the date and time. They don't keep patient waiting.
Posted on: 11/04/2024

Very hard to book an apointment and when you have one the GP literally tell you that she do not have time to discuss all your problems, even when they can be related. So I need to wake up again next day to try to book me in. I had to have my blood results done so because nobody contacted me, I called myself just to find out I will have to repeat them. I did not get a chance to find out why but already once they lost or damaged my sample. It is very unprofesional and no one really care for a life of a sick person. How to let a person in pain and most likely infection in body? Nobody cares. Very sad.
Posted on: 11/04/2024

Can never get an appointment or through on the phone
Posted on: 11/04/2024

Staff always lovely
Posted on: 11/04/2024

Comfortable atmosphere and friendly staff.
Posted on: 11/04/2024

I was booked to see the nurse & she was fantastic. Listened to my symptoms & was very sympathetic. She is even investigating further to get a proper disgnosis.
Posted on: 11/04/2024

I would refer to Manor Park centre GP, but the problem is when you call to book an appointment for asthma review or blood test or anything relating to the nurse they don’t always have appointments close or on the day. A lot of people get confused with it being a joint doctors such as the one on duke street and the one on Manor Park centre , for myself I find it extremely difficult to get to duke street where as Manor Park centre is most popular common and eaist to get to. I also find it confusing not just for myself but for others when the receptionist says “park site” automatically you would think Manor Park as in “park” site but it isn’t it’s duke street. It would help if they changed the GP surgery name to help those who find things like this difficult and not always accessible. Also I think people also get put off due to the fact there is no public transport that can run between doctors surgery’s. The number 10A used to go pass duke street site but goes in the opsit direction, think people need to be aware of this.
Posted on: 10/04/2024

Once I'd got the appointment, all the elements of the care path were completed in a timely fashion. A follow-up appointment was made for me with ease. The doctor who rang with my test results explained everything really well and gave advice for the management of my issue.
Posted on: 10/04/2024

The appontment was on time and went extremely well.
Posted on: 10/04/2024

Because I got seen to straight away and was happy with the response off the gp
Posted on: 10/04/2024

All ways been supporting in my needs for health care .
Posted on: 10/04/2024

Appointment on time nurse went through everything she had to do explained what was going to happen very good and pleasant
Posted on: 10/04/2024

I know gp practice's are busy but sometimes appointments are hard to get and you have to wait weeks
Posted on: 10/04/2024

The GP that I spoke to was very understanding and helpful.
Posted on: 10/04/2024

There was a slight problem somewhere with my last report what I did just now don’t know what went wrong, but I will do it again now, The ladies on the reception are very polite and friendly and also the doctors are too except for one I saw a couple of weeks ago but that is a one off. Usually everything seems to be run smoothly. You can get appointments most of the time but I usually sometimes go down and queue at 8 8 o’clock in the morning.Thanks
Posted on: 10/04/2024

I was impressed by the urgency with which the team responded to my symptoms, found appointments for me and referred me onto the hospital
Posted on: 09/04/2024

Because the nurse told me everything she was going to do and carried it out brilliant,she was very clear what was happening
Posted on: 09/04/2024

Getting an appointment is always a struggle but once you do get an appointment, the service by the doctors and health care assistants is top tier. I saw a HCA and she was such a nice and friendly person and made me feel so comfortable.
Posted on: 09/04/2024

Appointment was made for my mum unnecessarily, he didnt know why we was there so asked me what he could help me with. Im not sure doctor as i didnt make the appointment your lovely receptionist did when she rung me up. Then my mum has to have her bloods re done as what was suppose to be tested wasnt. Waste of an appointment really & a waste of mine & my mums time.
Posted on: 09/04/2024

Stella was wonderful (as with every appointment with her) with myself, my partner and my son whilst having his 1 year immunisations. Very welcoming, professional and put myself at ease during a stressful appointment.
Posted on: 09/04/2024

Tuck me a mouth to get appointment .The receptionist for rude. I think I’m going to change doctors
Posted on: 09/04/2024

The nurse was fantastic. The treatment and manner. A credit to the practice.
Posted on: 09/04/2024

Took 4 weeks to get an appt,this is after receiving a message saying that i needed to see a doctor.Whilst trying to book one on occasion,and being unsuccessful,i asked what I had to do to get an appt,was told to ring up daily,said i have been,then she said go to surgery at 8am daily til i get one.I said i cant as i work,the receptionists reply to that,was to take some time off work,to enable me to do so.The receptionist is so abrupt and talks nonsense.She even told me at first thst i hadn't attended my hospital appt, which i had!
Posted on: 09/04/2024

Because somethings have not always been right
Posted on: 09/04/2024

Because even after wating 3 months for prostrate injection still didn't have my prescription
Posted on: 08/04/2024

Because I been a patient there for over 20 year’s and always received excellent
Posted on: 08/04/2024

The Gps and the nurses i visit couldnt be more helpful and professional..but the trouble ive had with medications missing from my repeat prescriptions and the communication with the on site pharmacist leaves much to be desired
Posted on: 07/04/2024

Because they dealt with what I asked quickly
Posted on: 07/04/2024

Nurses are great when you can get an appointment , that’s the hard part though getting an appointment
Posted on: 07/04/2024

It was alright
Posted on: 06/04/2024

Dr Webb is amazing doctor he always listen my complain and check all my concerns, i cant really thank enough, he is excellent doctor
Posted on: 06/04/2024

Some of the frontline staff lack interpersonal skills, and I suspect the appointment system is designed to suit the Practice rather than the patient!
Posted on: 05/04/2024

Lovely people at the desk always helpful even in hard times doctor was very caring and I felt that she listen to me and dealt with my sickness very well
Posted on: 05/04/2024

Cant ever get tbrough on phone . Have to wait outside at 7pm to get an appointment. Doctors and nurses are wonderful when you actually get to see them but so hard to get an appointment.
Posted on: 05/04/2024

They didnt inform me that they are not gonna check me in advance just I came to know when i attend to my appoinment wrong posster which gave me wrong information
Posted on: 05/04/2024

Poor receptionists, I was stood at the reception for 10 minutes with 3 other people all waiting no one was manning the reception you could hear the staff talking and laughing in the back room had to go and knock on side door to get a response from them was late for my appointment due to this. Unprofessional, there was no apology from the staff.
Posted on: 05/04/2024

Cant ever get an appointment just because i work nothing in the hours i need rushed when you do get to be seen after like a month of waiting in pain and discomfort ,i understand its difficult but not fair to be penalised because i work , loads of junkies in and out, not the doctors it used to be
Posted on: 04/04/2024

Reception staff are very polite, professional and friendly and so are most of the doctors.
Posted on: 04/04/2024

This morning a member of staff went out of their way to help me. Thank you.
Posted on: 04/04/2024

They dont answer the phones and cut calls and don't offer any appointments
Posted on: 04/04/2024

I'm unsure about waiting times
Posted on: 04/04/2024

I thank it's very good?
Posted on: 04/04/2024

Appointment time was fine and i was seen shortly after arriving in a professional way
Posted on: 04/04/2024

My health is consideration and offer me ASAP help I need it.
Posted on: 03/04/2024

I had other questions about my health and was told to stop because my time was up
Posted on: 03/04/2024

Rang and got an appointment on the same day.,Receptionist pleasant and helpful
Posted on: 03/04/2024

Because she was nice polite and helpful
Posted on: 03/04/2024

Treat ment ok seem on time
Posted on: 03/04/2024

You can get appointments easily and helpful staff and quick to help deal with your problems
Posted on: 03/04/2024

I came in for a blood test and i really struggled with needles alot. The doctor was amazing from start to finish. I really appreciated all their efforts they were fabulous and so kind
Posted on: 03/04/2024

The doctors at this practice are always friendly , professional and easy to talk with
Posted on: 02/04/2024

The service is getting better
Posted on: 02/04/2024

Very much impressed by staff behaviour very friendly and caring
Posted on: 02/04/2024

The reception staff are always so welcoming, helpful and friendly. I have also had positive experiences with the healthcare workers but it can be difficult to get in and see them sadly. I think considering the austerity and cuts to resources the practice does an amazing job. My main issue is that everyone has stopped wearing masks despite us being in a pandemic still and it makes me feel unsafe.
Posted on: 30/03/2024

Generally find staff come over as not interested.
Posted on: 28/03/2024

Understanding and meeting my needs when requested
Posted on: 28/03/2024

The care is excellent once you see a practitioner but it is very difficult to book in advance or know where doctors are and when for times when you are receiving follow on appointments.
Posted on: 28/03/2024

Very good service and friendly staff
Posted on: 27/03/2024

Health care is the most important thing for me
Posted on: 27/03/2024

I was able to get an appointment. The receptionidt was friendly and helpful. The Doctor was easy to talk to and made arrangements for further tests to be carried out
Posted on: 27/03/2024

True concern.
Posted on: 27/03/2024

I chose that response because they were quick to act to my health concerns.
Posted on: 27/03/2024

My last visit with dr Greg Webb I felt highly satisfied he seemed to listen to me while I was feeling down n cried and feel like he’s the only one that as acted on my conditions n illnesses that I have been complaining over for years
Posted on: 27/03/2024

Was freezing endly and professional
Posted on: 27/03/2024

Manor park surgery doesn't open in the afternoons. Sometimes the last appointment is 11.00. And i dont think i have seen the same Doctor more than once. Do, they dont get to know you.
Posted on: 26/03/2024

I have been thinking about changing GP as actually getting an appointment is extremely difficult. Friends and family have already changed. Think I have been reluctant as this has been my GP since I was born even with changes of GP locations and GPs !!
Posted on: 26/03/2024

Because when you eventually get an appointment the care and attention and duty the staff at manor site have to patients is great. It's just a shame it works like it does right now to be able to actually try n try n try to get appts.
Posted on: 26/03/2024

Ive been ar park surgery all my life but like every other drs surgery i feel you definitely dont get the service anymore.Getting an appt is so hard which i know is the same everywhere.Cant fault the staff as all polite and help you as much as they can but something definitely needs diing but will come down to money as akways.Really sad .
Posted on: 26/03/2024

I have always been able to get appointments when needed the staff are always very helpful and obliging the doctors are always very good at explaining things
Posted on: 26/03/2024

Because they are efficient and understand
Posted on: 26/03/2024

Because i think everyone that works there do a good job
Posted on: 25/03/2024

Telephone response much better in recent months. Very happy to be able to get an appointment today.
Posted on: 25/03/2024

My appointment was same day. I went early morning and I got an appointment to see the doctor within the hour. The male receptionist was very helpful and courteous and polite.
Posted on: 24/03/2024

Absolutely shocking doctors and ridiculous to try and get an appointment
Posted on: 22/03/2024

Park site is so much easier to het an appointment and staff are lovely
Posted on: 22/03/2024

I was seen by Dr Webb today & feel like he actually had the time to listen to my symptoms & act upon them, shame all Drs can't do the same. It is almost impossible to get an appointment at the surgery. I managed to get todays appointment a couple of weeks ago, but whenever you ring on the day, you're told to ring back the next morning, to be told the same. You can't book an appointment through the NHS app as there's never anything available for the next '16 weeks'. Really poor service really & this is why the A&E department is manic on a daily basis, people have no choice to go there. My partner received a text message from the surgery saying the Dr would like to discuss his scan results with him & to ring up to book in, but can't get an appointment to discuss his results.
Posted on: 22/03/2024

The doctor has been seeing me regularly ,and the tests have been thorough
Posted on: 22/03/2024

I had 2 appointments they were both lovely and very helpful
Posted on: 21/03/2024

Just because this appointment was recommended by a Gp so i cant compare it to trying to get the same appointment my self
Posted on: 21/03/2024

Because although the Gp and nurses are professional and efficient..the communication skills of the other staff members (Pharmacist) leaves much to be desired.
Posted on: 21/03/2024

Quick response I received today
Posted on: 21/03/2024

Because am able to get all the support I need from the doctors
Posted on: 21/03/2024

The reception escalated the problem to her manager, which then gave me the sense that she cared and wanted help with the situation that found myself in. The act takenby stop other patients from going through the same situation . Also the managers taken the time to contact me. Which was very nice. This to me show that we all human and some time in our lives, we need a little help. Keep up the good work.
Posted on: 21/03/2024

Whilst it is hard to get an appointment at times, the service is excellent and the doctors are very helpful. The reception staff are kind and patient.
Posted on: 20/03/2024

Seems to be different rules each time
Posted on: 20/03/2024

Hard to get a doctors appointment
Posted on: 20/03/2024

Nurses friendly and professional.
Posted on: 20/03/2024

It was a very pleasant experience very friendly very easy very comfortable and relaxing and took a matter of a minute to be seen by the nurse and get treated
Posted on: 20/03/2024

Because they was very helpful
Posted on: 20/03/2024

In about 3 years out of 50 to 60 calls only managed to get 2 or 3 appointments when you phone your always in a queue after about 30 to 40 minutes your 1st in queue then phone cuts off you can try all day & thats all that happens.Your lucky if you get through then when you do they say no appointments were full today come to surgery befor 8am then your still not guaranteed an appointment its a joke
Posted on: 20/03/2024

It’s not perfect as getting an appointment is a nightmare but Stella the nurse I saw is fantastic!
Posted on: 20/03/2024

The nurse i saw today was very understanding
Posted on: 20/03/2024

Friendly and professional staff
Posted on: 19/03/2024

Ita been my doctors for years
Posted on: 19/03/2024

My experience was very good and professional with an excellent medical staff
Posted on: 19/03/2024

I have been at this surgery from 11year old.i am now 72 years old. Both my parents and siblings also were at this surgery. Each one received fabulous care .
Posted on: 19/03/2024

Alwayd short staffed takes ages to answer phone.really hard to get an sppointment
Posted on: 19/03/2024

The doctors said we only have 10mins and was rushing me and didn't even resolve my issues or tell me the results of my blood tests which 5 come back as abnormal! I'm in a bad situation and the doctor didn't even expedite my referral so I could of been sooner! Everything is going downhill
Posted on: 19/03/2024

Had a follow up appointment with Dr Pepper at the Sheffield Park Practice and she was very thorough when diagnosing me with anaemia. She requested and tested a urine sample, FIT test test and carried out general observations to help pinpoint the exact cause for the anaemia, as well as prescribing me with iron deficiency medication. Very appreciative of the care received during this appointment and not feeling ‘rushed’ at my appointment.
Posted on: 19/03/2024

I have been served well and very short waiting time
Posted on: 18/03/2024

Been with these drs years n not had any problems apart from trying to get through on phone
Posted on: 18/03/2024

Doctor was nice and very helpful
Posted on: 18/03/2024

Very happy , to recommend park and manor , staff are always friendly helpful and professional.
Posted on: 18/03/2024

Extremely difficult to get an appointment - maybe a triage system would work better? That said, once you do get seen most staff are lovely and professional - although not all.
Posted on: 17/03/2024

Recently the practice has improved somewhat making it easier to get an appointment with a Doctor or nurse or any health care worker when you need one.
Posted on: 16/03/2024

The doctors was excellent the problem is having to go and stand outside at 7.30 in the morning to get an appointment as its totally impossible to get on by phone.
Posted on: 15/03/2024

Appointment system could be better. No privacy at the reception desk & do the reception staff really need to know what yr appts about...?
Posted on: 15/03/2024

Helpful at reception on time appointment understandig and Helpful GP .
Posted on: 15/03/2024

My experiences with the GP are not consistent and during your services is never something I look forward to because of this. My issue is with staffing from the Receptionists to the Nurses. I have been talked down to, questioned and misguided by numerous staff in the space of 6 months. A simple request from myself that wouldnt be a problem anywhere else, becomes an awkward conversation where the member of staff spends more time trying to avoid my request by talking their way out of it or saying its not possible. Until, eventually it gets done after me having to challenge the decline of the request and explain why I need it going in different ways. Information given out about ordering prescriptions, opening times, appointments and the website seem to change every time I speak to a member of staff too.
Posted on: 15/03/2024

Very welcoming
Posted on: 15/03/2024

Even though it is hard to get an appointment through telephone, we tend to go early before 8am and make the appointment in person and when we make the appointment the doctors are very professional. In my recent visit for myself and my son, we were seen by Doctor Webb, who was very professional, very understanding and answered all our questions. Very Happy that he is a permenant GP at the prectice.
Posted on: 14/03/2024

Everything I experienced was very professional from the reception to seeing the GP
Posted on: 14/03/2024

My bloods came back abnormal that I’d had taken the day before. The doctor rang me the next morning to tell me my kidney function had gone down by one count he then rang the renal unit to inform them of this then rang me back with the information he’d received which I thought was very caring and caring. I was very impressed.
Posted on: 14/03/2024

If I had gone private I could not have got better phone call when expected and follow up call same day
Posted on: 14/03/2024

Always do what they can to help
Posted on: 14/03/2024

Receptionist really good
Posted on: 14/03/2024

Because some services are excellent whilst others “have room for improvement “.
Posted on: 13/03/2024

Very good service and friendly staff always make you feel welcome
Posted on: 13/03/2024

The last doctor was so resourceful. She was diligent and kind. A true care giver. Overall appointment scheduling was very considerate.
Posted on: 13/03/2024

Very hard to get appointments
Posted on: 13/03/2024

Because it was straightforward and I was given the time to respond
Posted on: 13/03/2024

Very good service
Posted on: 13/03/2024

I felt like the doctor really listened and didnt make me feel like i was wasting anyones time
Posted on: 13/03/2024

Because have not been able to get a appointment for weeks when I phone they all gone and booked up for weeks
Posted on: 13/03/2024

Now i dont have any problems
Posted on: 13/03/2024

Been with this practise for as long as i remember and superb response from all
Posted on: 13/03/2024

Its been transformed from a nightmare to get any service to been overwhelmed with the service well done on the work
Posted on: 13/03/2024

Because i was treated in depth and shown good care and concern by all persons i saw
Posted on: 12/03/2024

Difficult to get appointments
Posted on: 12/03/2024

Its horrendous to get an appointment and takes 50000 phone calls and when you eventually get through they never have appointments or ship you off to the hub and they dont follow up on things properly or give you proper diagnoses just chuck more tablets at you
Posted on: 12/03/2024

Good doctors
Posted on: 12/03/2024

Very concerned for my condition , sent me in hospital , sorta expected it tho
Posted on: 12/03/2024

Staff was friendly, got advice to reassured me from a professional. Only negative, i have to wake up early and call the go to get my appointment or walk in but i lived 32 mins away from this gp. I wish they change their appointment procedures and do a website where patient can choose their appointments on the days theyre more flexible.
Posted on: 12/03/2024

I saw Stella who is absolutely excellent
Posted on: 11/03/2024

Not very good
Posted on: 11/03/2024

This has been my Gp practice for over 40 years. I am completely happy with their medical services. The staff are lovely. Thank you.
Posted on: 11/03/2024

Never had a problem with this surgery. Always been helpful.
Posted on: 11/03/2024

Never answer the telephone & when they do after about 238 times of calling there is never any appointments
Posted on: 11/03/2024

Getting an appointment is very stress inducing,not all drs have time for you and rush you out,health problems are never followed up appropriately,patients having to do their own healthcare is very deperessing
Posted on: 11/03/2024

Translate to English: "个人觉得医生可以耐心详细解析一下专业用语,而不是因为病人不理解一个病症的专业术语而不做解释了,只安排检查就好了" I personally think that doctors should patiently and thoroughly explain professional terms, instead of not providing explanations just because patients don't understand a medical term related to a condition, and merely scheduling tests.
Posted on: 11/03/2024

Hard to get hold of, they way of booking appointments is inconvenient
Posted on: 09/03/2024

It's a good GP to come to
Posted on: 08/03/2024

Was re assured and put at ease
Posted on: 08/03/2024

The staff is really welcoming and accommodating. The physicians at the GP are very nice and helpful.
Posted on: 08/03/2024

Quick appointment, was in and out for bloods
Posted on: 08/03/2024

Friendly staff. Quick and efficient nothing is to much trouble and will sort out any problems you have.
Posted on: 08/03/2024

Because the way i have been treated regarding my repeat prescriptions and the phone calls ive made to request a call back to resolve this have been dismissed
Posted on: 08/03/2024

I felt listened to, wasn't rushed at all, nurse was very empathetic and sympathetic and really reassured me.
Posted on: 08/03/2024

I have always received excellent care and support from Manor Park Practice
Posted on: 08/03/2024

I made a call to check opening times a few days prior to my intended visit, I arrived earlier than the suggested time & found no issues getting to see a doctor. Initially had to queue but that was expected. Staff really helpful & kind. Very smooth service.
Posted on: 07/03/2024

Receptionist rung me back with a cancellation.
Posted on: 07/03/2024

Every doctor or nurse that I have seen have been so friendly and helpful. They take the time to listen and help me or my little boy, I’ve seen the same doctor for my little boy a few times and he’s always so kind and sweet to him so thank you Dr Webb. The people on the reception and phones are always so kind and go out of their way to help you get an appointment which has been a lot easier lately!
Posted on: 07/03/2024

I've always been with this surgery from being very young and when it first opened. People moan about the surgery but also must understand everywhere is stretched at the minute and the staff do try very hard to to deliver and provide a service
Posted on: 07/03/2024

Appointment on time nurse.very friendly
Posted on: 07/03/2024

very polite staff
Posted on: 07/03/2024

Never been told that ist 1 appointment for 1 issue only, even if combined
Posted on: 04/03/2024

you are all so nice and friendly and caring. thank you
Posted on: 04/03/2024

My Nurse was lovely and welcoming. No wait time, was in and out :)
Posted on: 04/03/2024

Once I get an appointment I find the doctors and clinicians and pharmacist to be excellent. Getting an appointment is the only issue. The Duke St practice is good but needs redecorating
Posted on: 26/02/2024

it's quite good. it's different to the doctors I've visited before as it has an early morning appointment system, but in a way that is really useful because you can get seen if you need to urgently, straight away. Very good due to that respect
Posted on: 23/02/2024

The Receptionist Chris is a Credit to the surgery
Posted on: 23/02/2024

I think that you all work very hard to help your patients. Whether the doctors nurses and receptionists. You are all courteous and approachable.
Posted on: 20/02/2024

put my mind at rest after they reviewed my husband's meds
Posted on: 20/02/2024

Because I find that the staff are second to non
Posted on: 15/02/2024

Gave my life back with being able to hear again properly
Posted on: 14/02/2024

You made it more difficult to order prescriptions and ther is to long waiting on the phone
Posted on: 14/02/2024

Dr Ogba was thorough and professional. She took time to listen to me. Stella the nurse is always friendly and efficient and reassuring. There are 2 downfalls - trying to get an appointment without being up at dawn and Park surgery does need brightening up then it would be good.
Posted on: 14/02/2024

It was an appointment for my Diabetes and was given to me to attend But since then I’ve tried for other appointments by phone & going to queue but unsuccessful & very Disappointed
Posted on: 13/02/2024

The practice has too many patients from around the city for the amount of Gp's and struggles .
Posted on: 13/02/2024

Made to feel relaxed, gave me all the information I needed.very good service
Posted on: 13/02/2024

Helpful staff
Posted on: 13/02/2024

Some times can get appointments but some times u carnt
Posted on: 12/02/2024

Because unlike my previous communications with the surgery this nurse is very helpful.
Posted on: 12/02/2024

Your appointment system is terrible I am 73 this year and I haven’t seen a doctor for about 5 years
Posted on: 12/02/2024

Very friendly staff
Posted on: 12/02/2024

Great staff friendly and very professional
Posted on: 11/02/2024

Service is okay but sometimes it’s hard to get through on telephone for an appointment.
Posted on: 09/02/2024

I have never been let down by the practice. Always get an appointment and follow up if needed . The staff are professional and friendly never let you down when they say they will give you a call back as to what is happening.
Posted on: 09/02/2024

These days it seems almost impossible to see a doctor at short notice getting medication is also a big task but thats as much the chemists fault
Posted on: 09/02/2024

As you are never able to get an appointment and you need to phone first thing in the morning to get an appointment
Posted on: 09/02/2024

I have not had any bad experience with this practice
Posted on: 08/02/2024

We've been with M&P GP for over 15 years.
Posted on: 08/02/2024

It was simply a check up,however you did get the times and dates mixed up.
Posted on: 08/02/2024

Been with practice over 40 years . Not perfect but very local to me
Posted on: 08/02/2024

Can see the improvement to the service
Posted on: 08/02/2024

I think we need permanent Drs. Drs who get to know you like years before. It's in and out I feel rushed by our GPs at our surgery. I know they have time limits with patients but sometimes people need a bit longer with their GP.
Posted on: 07/02/2024

It’s calm, comforting ,respectful and pleasant staff .
Posted on: 07/02/2024

Apart from getting my prescriptions late I find that the practice works fairly well I’ve always got an appointment when I’ve been down to Park
Posted on: 07/02/2024

very pleasant staff
Posted on: 07/02/2024

It’s hard to get an appointment , only 5 people in the queue on the phone lines … no guarantees of an appointment probably die before you actually get seen
Posted on: 07/02/2024

Things have got a lot worse since merging with the other Docters surgery. Most of the staff are friendly & helpful but I had problems a few weeks ago with the park site and I was very upset about it. Thankfully the Manor Park Docters sorted things fir me.
Posted on: 07/02/2024

Nurses are always very friendly.
Posted on: 06/02/2024

good
Posted on: 06/02/2024

Because this service is unreliable, and very poor service.
Posted on: 06/02/2024

Spoke to Duty Dr so helpful and I was very relieved he called.For that telrphone support and rhe lady who did my heakth check on 15th on Jsnuary and also thr call eith s Dr eho did some referrals for ne Excellrnt,could not br better. However and separate from that as a Carer for my husband we we both very stressed and my hudbsnd ended up in A&E as a result of poor managemrnt by thr prsctice of his complex pain needs.This resylted in loss of income as I could not eork thr next day having to drive to different pharmacies to get thr medications he required.This had I hastened to see been rectified now but it took a number of months despite four Drs seeing him
Posted on: 06/02/2024

You can see they are really busy but ive seen them go above and beyond despite this
Posted on: 05/02/2024

Very friendly and helpful service
Posted on: 05/02/2024

Very difficult to get an appointment or to get through on phone for appointment and many many times appointments gone meaning you have to stand outside from 7.20am to try to get one! Put in request for medicarion thats not on repeat have to wait ages and phone for it everyday tll its sorted.at times had no medication for days making my anxiety even worse!! Dont keep you informed of test resuts.felt very let down at times and ignored.Also fed up of being told how short staffed they are.should never have joined up with the practice on Duke street and had to close manorpark doctors for ages at 12pm everyday not eveyone can travel to Duke street!
Posted on: 05/02/2024

I find the service is very good concidering how much pressure they are under.
Posted on: 05/02/2024

Easy to converse with the pharmacist.
Posted on: 22/01/2024

Helpful Team
Posted on: 26/05/2023

Great reception team, very helpful
Posted on: 26/05/2023

Took a while to get through on the phone queue but Reception very helpful once through
Posted on: 25/05/2023


Posted on: 22/05/2023

Very friendly staff
Posted on: 16/05/2023


Posted on: 15/05/2023

Came at 8am for an appointment and was seen within the hour, very happy with this
Posted on: 11/05/2023


Posted on: 10/05/2023


Posted on: 09/05/2023

Nice staff on the phone
Posted on: 08/05/2023


Posted on: 05/05/2023


Posted on: 02/05/2023

Everyone at surgery (Doctors/Nursing Staff / Receptionists) are courteous, pleasant and helpful every time I have contact with them
Posted on: 26/04/2023


Posted on: 27/02/2023


Posted on: 23/02/2023


Posted on: 23/02/2023


Posted on: 20/02/2023

Overall good surgery
Posted on: 17/02/2023


Posted on: 17/02/2023


Posted on: 14/02/2023


Posted on: 10/02/2023

Hard to get through sometimes but helpful when do
Posted on: 10/02/2023

Reception Staff are really friendly
Posted on: 08/02/2023


Posted on: 08/02/2023

Helped me during my darkest times, did everything they could to keep me safe
Posted on: 08/02/2023


Posted on: 07/02/2023


Posted on: 07/02/2023

Staff are helpful
Posted on: 07/02/2023


Posted on: 01/02/2023

Everybody are very caring and do all they can for you
Posted on: 14/12/2022

Everything runs swift and efficient at the surgery
Posted on: 13/12/2022

Treat me very good
Posted on: 12/12/2022

Friendly staff, felt well careed for and informed
Posted on: 10/12/2022

Felt really comfortable
Posted on: 09/12/2022

didn't have to wait
Posted on: 08/12/2022

always treat nice
Posted on: 07/12/2022

Very quick service, polite staff
Posted on: 06/12/2022

Staff are lovely and understanding
Posted on: 06/12/2022


Posted on: 05/12/2022

Friendly, gone the extra mile
Posted on: 03/12/2022

Cater to our needs
Posted on: 03/12/2022


Posted on: 02/12/2022

Came for Covid Vaccine "Vaccinated whole family in car, most places wouldn't, fab service
Posted on: 01/12/2022

Because they have always helped me and my family
Posted on: 21/11/2022

Everyone from Receptionists to Doctors and other staff are always polite and considerate it seems that nothing is too much for them.
Posted on: 29/09/2022

All are very friendly and helpful to do things for you. they follow up by the Dr's. Is better than BUPA
Posted on: 25/08/2022

Dealt with by a Receptionist and they showed excellent service, pleasant, helpful and professional. Went out of her way to help, is a credit to the practice.
Posted on: 12/07/2022

The nurse was so good and quickly took the test. Thank you
Posted on: 21/06/2022