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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| Feb 2024 | 17 | 18 | 1 | 6 | 2 | 0 |
| Mar 2024 | 55 | 42 | 11 | 8 | 6 | 1 |
| Apr 2024 | 46 | 39 | 11 | 10 | 14 | 2 |
| May 2024 | 47 | 39 | 14 | 9 | 11 | 1 |
| Jun 2024 | 80 | 46 | 12 | 5 | 3 | 0 |
| Jul 2024 | 50 | 32 | 14 | 8 | 5 | 1 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Saw Natalie for bloods who is always a lovely lady always making me feel comfortable. Doctors are hit and miss new ones especially. Dr Sani lovely chap. Reception again hit and miss. Ladies on the phone always go above and beyond, front of house staff not so much. Always find City road a better experience overall, occasionally handed things to Manor reception that get “lost” prescriptions not getting done when handed in the box up there. As I said hit and miss overall ok. Thanks.
Posted on: 25/07/2024
Because i feel the nurses work hard and listen to me and i have no complaints regarding them and their professionalism.. The young man on reception is also professional and helpful.
However, its still difficult to get appointments and get through when calling...and i feel communication could be improved between staff and patients.
Posted on: 25/07/2024
I always receive preferential care
Posted on: 25/07/2024
Excellent
Posted on: 25/07/2024
Dr Ogba was a good listener and was very thorough in making sure a suitable plan was put in place. Definitely would recommend her and she is an asset to the GP.
Posted on: 24/07/2024
Bit disappointing when you get a letter to book an asthma review, then because ive not rang, i get a text for the same thing and to click on the link and book an appointment. So i click on the link, and book an appointment at 1.30pm. I finish work early at 1.00pm, only to get to the appointment, and the lady who i saw said she cant do asthma reviews, and it shouldnt have let me pick an appointment with her when following the link. So i had finished work 3 hours early for no reason and have now had to book in for another appointment!
Posted on: 24/07/2024
Easy to talk to doctors. Friendly and polite staff.
Posted on: 24/07/2024
I feel that my needs were met today by all the members of staff that I saw (the receptionist and two nursing staff).
They were compassionate, caring, professional yet made my visit very personal for me.
Posted on: 24/07/2024
From the initial phone call for a triage call back to getting an appointment less than 2 hours after the service was excellent.
Posted on: 24/07/2024
My family have used the service recently, more than usual and all of the interactions, phone calls and appointments have been positive experiences, despite the health worries. Literally every person we’ve come into contact with has been patient, caring and understanding. The new phone system that means you’re not on hold for a long time is also a significant improvement!
Posted on: 24/07/2024
Thank-you very much to doctor i spoke to today. I think and hope i may get a bit further to get where i need to be.
Thanks to all
Mrs Helen Hall
Posted on: 24/07/2024
Rang with an enquiry around 9.30am and for a phonecall from the Doctor about 2 hours later
Posted on: 24/07/2024
Like most doctors they're appointments are soon gone
Posted on: 24/07/2024
Because it is working fine now at keast you get to see a doctor
Posted on: 24/07/2024
I chose this responce as it depends on the receptionist or dr or nurse you see, for the last couple of times ive been its been a positive appointment,the man doing reseption is lovely not like some of those ignorant arrogant women.I got to see Dr Mothersdale who is my original doctor & this morning i had bloods taken by Stella she is lovely, she listens & gives you good feed back, if every day was like today& my last appointment i would have chosen extremely likely but that is impossible sorry.
Posted on: 24/07/2024
Prompt
Posted on: 23/07/2024
The service was good and I was given some good advice
Posted on: 23/07/2024
Today visit was quite quick
Posted on: 23/07/2024
Professional, down to earth , friendly
Posted on: 23/07/2024
It keeps changing things and not always for the best.
3hrs before the call from the GP
Posted on: 23/07/2024
Need more doctors at Manor Park, all through thd day
Posted on: 22/07/2024
Feeling at ease with everyone I had to be in contact with
Posted on: 22/07/2024
Yesterday's service was an improvement from past service and interactions
Posted on: 20/07/2024
The receptionist was very helpful and friendly.
The doctor was very good and paid attention.
Posted on: 20/07/2024
The doctor i had seen was so lovely and caring
Posted on: 19/07/2024
The doctor i saw today's ws as helpful as he could be, see how i get on.
Thank-you for seeing me.
Posted on: 19/07/2024
The do not cater for people that are in full time work only people that can sit on there phone all morning to get an appointment ! .
Posted on: 19/07/2024
Always polite happy to help
Posted on: 19/07/2024
Because I am satisfied with the care and the professional feed back from the doctors and nurses at this practice
Posted on: 19/07/2024
When I see the doctor they lisern and sort out my health problems
Posted on: 18/07/2024
Polite staff
Posted on: 18/07/2024
Because everyone is very helpful thanks
Posted on: 18/07/2024
Amazing, hard working staff from Receptionist to clinicians. People don't see how wonderful this Manor Park Practice is. They put up with abuse but still manage to provide a service, wonderful, patient, polite staff!! they go above and beyond
Posted on: 18/07/2024
All staff are very friendly and helpful. I can always get an appointment when I need one
Posted on: 18/07/2024
Very friendly and helpful lady put my mind at eas
Posted on: 17/07/2024
I lady i saw today was very helpful
Posted on: 17/07/2024
Iv had no problems with getting a appointment or waiting to long to see anyone all staff are lovley
Posted on: 17/07/2024
I called today and was triaged quickly leading to a face to face appointment the same day. The doctor was very thorough, I didn’t feel rushed and felt that I had been listened to. We even had time for a little chat about my work, the Dr had an excellent rapport with me as his patient.
Posted on: 17/07/2024
Coz you struggle to get an appointment
Posted on: 16/07/2024
I think feedback is important this surgery is amazing the doctors really do listen and deal with matters quickly,,i find that i can get seen in a timely manner and i can get same day appointment when needed .
Posted on: 16/07/2024
A very thorough treatment
Posted on: 16/07/2024
Very friendly and helpful
Posted on: 15/07/2024
The triage system was very accessible and worked well. The GP I spoke to on the phone had my notes and was able to give me the information about referrals that I needed, immediately.
Posted on: 15/07/2024
As i find the nurse very helpful
Posted on: 15/07/2024
Very hard to get through in a morning if you get through and then when you are through they are no appointments left.
Posted on: 15/07/2024
Can never get a appointment tell u to phone at 8am can't get through till 11 turned this idea didn't work first time so I try again
Posted on: 15/07/2024
Because you no longer have to que outside at 8 to get an appointment . The triage system is a lot better you get to speak to a doctor who will then decide if u need a face to face appointment
Posted on: 15/07/2024
Felt like the doctor listened to my concerns regarding my daughters health
Posted on: 12/07/2024
All the regular doctors have left. These temporary doctors don’t have time to listen to a patient’s illnesses or have the patience to let a patient discuss their symptoms, they Keep wanting to rush you out of their office. Then they forget to write down the medication you’re supposed to receive on the prescription.
Posted on: 12/07/2024
Much improved since trialling triage . Can actually get to speak to a doctor
Posted on: 12/07/2024
Its working alot better with the new system in place
Posted on: 12/07/2024
The triage system is working brilliantly well done
Posted on: 09/07/2024
Everything went well with no problems.
Posted on: 07/07/2024
I had a fast response n explained everything in detail
Posted on: 07/07/2024
I have found the triage system to be working, it is now easier to get through to the reception and get an appointment booked in with the doctor
Posted on: 05/07/2024
Gemma has been great very helpful! Give her a raise
Posted on: 05/07/2024
Service was good
Posted on: 05/07/2024
I managed to get an appointment an hour after phoning at the Park site. Was seen by the doctor on time.
Posted on: 05/07/2024
Always received the best care from this practice
Posted on: 04/07/2024
Service good but the waiting area is really run down
Posted on: 03/07/2024
Response in a timely manner
Posted on: 03/07/2024
Able to prebook with asthma nurse, appointment exactly on time no waiting, friendly and kind nurse who always goes put of her way to help.
Posted on: 03/07/2024
Smooth process, really easy to use, much better online than over the telephone. Nurse made me feel at ease, she talked me through the process, she made sure that I was ok and made me feel that I was cared about and in good hands.
Posted on: 03/07/2024
Its very easy to make an appointment now. All the reception staff are really helpful and do the most to make sure you get an appointment or suggest alternatives such as out of hours etc. the doctors are really good as well.
Posted on: 03/07/2024
I had a very good experience today but this is the first time since I registered with the practice over 10 years ago. So, the triage trial with phone calls seems to be a much more efficient system than previous experiences. I hope it continues to be.
Posted on: 03/07/2024
Friendly and professional. Always try to help
Posted on: 03/07/2024
Always same lovely females on phone I speak too, odd one sometimes argumentative but overall good experience
Posted on: 02/07/2024
Fantastic surgery and very friendly staff
Posted on: 02/07/2024
Easy access to surgery good responce if treatment needed always helpful
Posted on: 02/07/2024
Very quick response to my phone call, an appointment within an hour , nice staff
Posted on: 02/07/2024
Turned up to the appointment taking time off to find they could not do my diabetes blood test. I have to wait until my annual review in 3 months. This could have been advised at point when i made the appointment. Time wasted. The nurse was un-friendly and did not care.
Posted on: 02/07/2024
Because I’m happy with the care
Posted on: 02/07/2024
It was a very good visit and Steller was very nice
Posted on: 02/07/2024
Prompt service and response
Posted on: 02/07/2024
Nurse very friendly careing
Posted on: 02/07/2024
Noticed a good improvement.At last getting a response when ringing the surgery. Never had a problem with any of the staff. Quite helpful . Well done
Posted on: 02/07/2024
The GP lady I've seen was amazing.
So lucky to see her, she was keen to help me feeling better and seek further examinations, I didn't feel rushed at all, it felt good to be listened to.
Posted on: 02/07/2024
The new triage system is terrible
Posted on: 02/07/2024
Propmpt service
Posted on: 01/07/2024
Manorpark has been really good
Posted on: 01/07/2024
Never a problem getting an appointment to see the nurse. Always excellent service. Its getting an appointment to see a doctor when you work when the problems start.
Posted on: 01/07/2024
Found it easy to get appointment very quickly, didn't need to wait on the phone that long
Posted on: 01/07/2024
Because both my husband and i personally have always had firstclass treatment and kind consideration from our drs nurses and staff
Posted on: 30/06/2024
The Service is good and I'm pleased. i got a call back just immediately i called this morning and i got an appointment.
Thank you
Posted on: 28/06/2024
I think this a much better chance to see a doctor. Doctor i saw was very nice and helpful. Thankyou very much.
Posted on: 28/06/2024
Long wait to be connected. And then when added to the ‘Q’ was left hanging to be put through. When connected pretty efficient and then left waiting for the doctor to triage which when it happened was again efficient- sent to Children Hospital.
Posted on: 28/06/2024
I was early for my nurses appointment, but i was seen straight away .It has improved so much i am quite impressed
Posted on: 28/06/2024
Lovely polite receptionist and pointed me in the right directions thank you
Posted on: 28/06/2024
Cause i always get looked after
Posted on: 27/06/2024
Previously getting a appointment was very, very difficult and I would never recommend the surgery. I still think this is early days to change my opinion.
Posted on: 27/06/2024
I've never had a problem with my surgery.
Staff and Dr very friendly very helpful.
Always got through on phone and always had appointments within one hour of phoning
Posted on: 27/06/2024
I was treated very well and the lady dealing with me was Soo helpful and kind.. thank you
Posted on: 27/06/2024
I had my appointment today but it should have been last week as the doctor wanted them repeating within a week but you didn't have any appointments and i couldn't get through on the phone had to come in to surgery to book, also nobody has said whats wrong and what wanted repeating its a clear lack of communication, but the nurse i had was lovely very caring.
Posted on: 27/06/2024
I rang this morning gp rang me back I was at the doctors 15 mins later now at the northern general hospital
Posted on: 27/06/2024
The nurse was lovely, the receptionist on the other hand greeted us with opening the door and then proceeded to quickly advised that if we didn’t have appointments we would have to ring the surgery number.
I don’t like how unfriendly the drs surgery is becoming and the fact you have to call to be triaged and then not offered an appointment unless deemed so. Some people find it hard to discuss things on a phone others need face to face to feel reassured they are ok. I personally haven’t had great experiences with receptions at the practice over the last 12 months and the lack of GP appointments and care available is very disappointing.
Posted on: 27/06/2024
The way I was welcomed by the nurse, explained how my health review will be. So friendly, the Nurse who received me.
I can not remember her name as the first time for me to see her at my surgery.
Posted on: 26/06/2024
Based on my appointment and interaction today with surgery it was very positive,which isn’t usually the case.the gp I saw dr.Webb was what a doctor should be,i was treat with respect,understanding and my needs met which is such a refreshing change and made a whole difference to my day,I’m very appreciative of dr Webb from today’s appointment,he took great care In my medical needs and wasn’t rushing me out of the door or pressurising me to get to his next patient I hope to see him in the future.
Posted on: 26/06/2024
I received good care and the doctor was lovely and listened to me.
Posted on: 26/06/2024
Nurese are excellent,not so sure about GPs
Posted on: 26/06/2024
Excellent
Posted on: 26/06/2024
On arrival at the surgery the male receptionist was very helpful the nurse I was treated by was very helpful and understanding her name is Stella.
Prior to this appointment I had a home call from Dr Webb he was very understanding and reassuring to me as I was very concerned on the way I was feeling after a stay in hospital with pneumonia.
Posted on: 25/06/2024
They was caring when I Was having a crisis. Got me the help i needed.
Posted on: 25/06/2024
Doctor so me on time! very nice doctor would be happy to see the same doctor again very nice and caring!
Easy to get there.
Posted on: 25/06/2024
.
Posted on: 25/06/2024
Nurse Stella is brilliant
Posted on: 25/06/2024
Triage worked well for me.
Posted on: 25/06/2024
The reception staff & nurses are all nice & helpful
Posted on: 25/06/2024
Stella was lovely made me feel at ease explained my symptoms and gave advice on diet and exercise
Posted on: 24/06/2024
Because it’s always been so helpful to us and find the staff very friendly and helpful
Posted on: 24/06/2024
Staff friendly always happy to help, any problems dealt with quickly and professionally.
Posted on: 24/06/2024
Natalie was friendly kind and helpful. Very straightforward annual checkup.
Posted on: 24/06/2024
I got the appointment for the same day
Posted on: 24/06/2024
GP did not listen to my problem and was not understanding or considerate at all. I know have to go back to work unwell because he wouldn’t provide a sick note
Posted on: 24/06/2024
New system works really well
Posted on: 24/06/2024
Getting better
Posted on: 22/06/2024
Staff are really friendly and helpful. Doctors have always got time for you. Only criticism is being able to get through on the phone, it may be helpful to have more lines available ir more appointments availabe on the My NHS App.
Posted on: 20/06/2024
Staff are very welcoming.
Posted on: 19/06/2024
Because of how the new triage system works you dont always need to see a doctor face to face if its just about some test results but may still need to speak to one the queueing system was always full and there was no other options to speak to anyone the phone went dead when queue full no one should be trying for a week trying to speak to sombody about anything medica.l the new way is great feel more at ease knowing if i find any lumps or bumps or have any worries i can speak to someone brilliant new way.
Posted on: 19/06/2024
You just can’t get the appointment system right
The new GP triage system is terrible and I am now considering changing Gp practice to one who has an accessible system
Posted on: 19/06/2024
Doctor was good to
Posted on: 19/06/2024
The doctor we saw was very honest and helpful
Posted on: 18/06/2024
Helpful friendly support and advice in triage.
Posted on: 18/06/2024
I was seen on time and got what i needed
Posted on: 18/06/2024
Phoned last Monday no call back phoned again on Friday tiold to phone on Monday told doctor would call only to get a call from a resption in afternoon to make an appointment in July the old system was for better
Posted on: 18/06/2024
Every time I have called for an appointment I’ve managed to get one and the people on the phone have been so kind and accommodating (before it was triaged) they’re just as nice now when taking details. The GP I saw today (18.06.23) was amazing, he took his time with my little boy and thoroughly checked him over and gave me advice on what to do, he was understanding and didn’t rush me out of the door. Thank you
Posted on: 18/06/2024
I was attended to within the framework of my scheduled appointment time
Posted on: 18/06/2024
I have always recieved excellent care
Posted on: 18/06/2024
I have been at this doctors dor iver 30 years .i have atood outside the surgery from 7.30 am to get an appointment. This new way einging abd fetting a dictor to rinf you back is ao good and i still got to see a dictor on the same day .but i also have been sorted over the phone if need
Posted on: 18/06/2024
I haven't had enough interactions with the service to give an informed response.
Posted on: 18/06/2024
Quick and very efficient
Posted on: 18/06/2024
I always get the help I needed when I visit
Posted on: 18/06/2024
You are treated with care and respect not only with the medical staff but non medics as well.
Posted on: 18/06/2024
Very nice staff waited till afternoon before doctors called
No problem getting an appointment that afternoon.
Posted on: 18/06/2024
Cause lve been with this clinic for a long time time
Posted on: 18/06/2024
The team at Manor Park are wonderful. They are helpful on the telephone and always put my mind at rest. Always Positive and kind. Thank you
Posted on: 18/06/2024
Got me sorted
Posted on: 17/06/2024
If I can stop smoking my friend will try
Posted on: 15/06/2024
Wasn’t very good but certainly improved
recently
Posted on: 14/06/2024
I was happy with the service I received
Posted on: 14/06/2024
I actually got a appointment the same day
Posted on: 13/06/2024
Delt with efficiently and politley
Posted on: 13/06/2024
As I'm undecided. I received great care from Dr Amy Pepper and felt listened to for a change. I've had ongoing issues for a while with my hands and feet and have only just been referred back to neurologist.
Posted on: 13/06/2024
The Practice do their utmost to ensure they provide the best possible service and care to it’s patients.
Posted on: 13/06/2024
I had a very good experience I phoned doctor there was a ring back within a few minutes and got an appointment at surgery within 10 minutes.
Posted on: 13/06/2024
Because thats correct.
Posted on: 13/06/2024
In and out in 5 mins
Posted on: 13/06/2024
When I see a doctor they have helped me
Posted on: 13/06/2024
Nice experience
Posted on: 13/06/2024
Great service
Posted on: 13/06/2024
Thoughtful and listened. Very polite and courteous..
Posted on: 13/06/2024
Iv always can get a GP appointment and go are caring not had any problems at all
Posted on: 13/06/2024
Now the triage is up and running u get an appointment for a doctor to phone you back instead of having to que outside, because there is no appointments left by 8 15 if you phone them .
i got a phone call within 2 hours which is a lot better service.⅕
Posted on: 13/06/2024
Because the new triage to Telephone GP call worked for me as not too urgent and therefore same day response was lovely.
Posted on: 13/06/2024
The fact that you call for an appointment even though a triage appointment is still not available, it’s not a great service for anyone that works full time to be held on a phone line queue to be then told to call back tomorrow at the same time which maybe the same situation. This is creating a service for people on benefits that have all day to sit and wait about in a phone queue
Posted on: 11/06/2024
The nurse who saw me was wonderful but i have had so much troubles getting appointments at this Doctors i try and use other ways such as blood test at Hallamshire hospital and walk in center. I was surprised when i called yesterday that i could get a blood test today but have hhave recently been discharged from hospital with pancreatitis. Any other time in the past there hasn't been any appointment available for weeks and i work so im finding it better to seek walk in center as at leat i know ill be seen. Plus the trearge system doesn't work for me as i work in a nursery and can't have my phone due to data protection /safef guarding so how do i answer Drs call.
However all staff wete very helpful and professional today
Posted on: 11/06/2024
It's a very friendly surgery. Whilst it was my first time as a newly registered patient, and I was a little nervous, the receptionist was polite and helpful, as was the nurse.
Posted on: 11/06/2024
Because you cannot always get an appointment when you need one and you can never get through on the phone !
Posted on: 11/06/2024
good service and exellent staff
Posted on: 11/06/2024
Excellent care from all members of the practice
Posted on: 11/06/2024
All Fantastic at Manor Park. Thank you Dr Tim and all concerned
Posted on: 11/06/2024
Good response and got an appointment quick
Posted on: 10/06/2024
The doctor was on time and given a good advise.
We enjoy the service.
Thank yoy
Posted on: 10/06/2024
Everyone was very nice and very understanding because I don't speak the language well
Posted on: 10/06/2024
Because all staff are very helpful, friendly, enthusiastic, and they explain everything to me. They always try to give me an appointment when i need one, and answer any questions I have.
Thank you all very much!
Posted on: 10/06/2024
Am please with the last Dr Ogba that attended to me .
Posted on: 10/06/2024
All staff - without exception - are kind, thoughtful and professional.
I feel very confident that they always have my best interests at heart.
Posted on: 07/06/2024
Stella nurse was very understanding when i confront her with my problems and gave me a full medical and gave me somegood advice thank you kelly
Posted on: 07/06/2024
Its a very good service you get
Posted on: 07/06/2024
Very understanding to my needs. I have anxiety. Sometimes I am late because I am rushing even though I live around the corner. Staff are always very polite.
Posted on: 07/06/2024
I was treated with respect went in on time gp was so easy to talk to
Posted on: 06/06/2024
Felt welcome from walking in the surgery to walking out again.Lovely staff.
Posted on: 06/06/2024
Sometimes you just have to find your own way in life
Posted on: 06/06/2024
Good appointment booking system
Posted on: 06/06/2024
Because it was easy to book the appointment in the comfort of my house and was attended promptly on time time give.
Posted on: 06/06/2024
Doctor was lovely and sorted my problem out straight away
Posted on: 06/06/2024
My visit today was to see the nurse Stella noonan she is a beautiful lady makes you feel at ease very lovely lady to talk too
Posted on: 06/06/2024
Very friendly
Posted on: 05/06/2024
I got exactly wat i wanted
Posted on: 05/06/2024
This was a follow up from a previous visit. All symptoms reviewed and discussed and made arrangements for further tests.
Posted on: 05/06/2024
Because you can't get any appointments or you can't get throw to get an appointment
Posted on: 05/06/2024
Needed a speedy appointment for blood test and was given for the next day excellent thankyou
Posted on: 05/06/2024
When I see the doctor or nurse they always put me at ease
Posted on: 05/06/2024
The nurse i saw was very helpful
Posted on: 05/06/2024
I have been registered with the practise for over 10 years. My experience has been patchy. Regular blood tests - good when Natalie does it, butchery when other staff draw blood. Doctor rotation a lottery - occasionally very good, sometimes a little diffident. Not easy to see a Doctor tbh. Hopefully the new telephone appt system will help.
Some Kafka-esque experiences e.g. we are not renewing your meds until you come in for a blood test- i had taken one weeks before as i do every 3 months. I have taken lithium for manic depression RELIGIOUSLY for 22 years. Thank God my discipline has not necessitated Mental Health intervention - I am not very confident that this practise would be as effective as my previous GP practise.
Posted on: 05/06/2024
very polite staff
Posted on: 05/06/2024
Fast and direct service
Posted on: 05/06/2024
Because i got very good service
Posted on: 05/06/2024
Dr Mothersdale is a first-rate G.P. - demonstrates kindness, caring and understanding - a great bed-side manner - I am sure he will encourage other General Practitioners and medical staff in the practice to follow his leading example. He, alongside Clare, strive to make the practice the best it can be!
The Triage system of allocating appointments seems to be working well - hopefully it will be adopted on a permanent basis - this system has long been adopted by other practices in the co-operative and from what I hear, proves to be successful.
Thank you kindly for your efforts. :).
Posted on: 04/06/2024
I managed to get an appointment today easily.
But normally it’s a nightmare and very frustrating
Posted on: 04/06/2024
Because the response and seeing the doctor was by good
Posted on: 04/06/2024
Because I used to queue outside the surgery for an appointment and this has now stopy
Posted on: 04/06/2024
Doctor Ogba was thorough and empathetic.
Posted on: 04/06/2024
Because had a doctor phoneme so i could explain and tell them what was wrongwith mei fine it much quicker response
Posted on: 04/06/2024
My appointment was on time and the lady I saw made me feel comfortable and explained everything to me clearly
Posted on: 03/06/2024
Seen a positive improvement at the surgery.
Posted on: 03/06/2024
Staff are polite, very helpful
Posted on: 03/06/2024
Ease of booking and got to see a doctor quickly. Good review of medical issues and referred to appropriate person.
Posted on: 03/06/2024
Seen within 45 minutes of the dr phoning me
Posted on: 03/06/2024
Dealt with me quickly and accordingly
Posted on: 03/06/2024
They are not clear when they book us for further appointments. As we cannot see the are males of doctor.
For eg I was called on blood test which was to be done on my day 2 of periods however neither the doctor or receptionist told me this and just booked me in for appointment directly
Posted on: 03/06/2024
Excellent service
Posted on: 03/06/2024
I had a very good experience. Getting through via telephone has massively improved and call back has improved.
The GP was very good on the phone.
The reason for my answer is because the service at the surgery got so bad that its going to take more than a couple of recent calls to convince me it will continue to stay like this.
I hope the current easier to get through to request a triarge from a GP continues as it is very good
Posted on: 03/06/2024
Good friendly and prompt service.
Posted on: 03/06/2024
Today, I didn't have to wait. The nurse was warm and friendly, and explained things so could understand.
Posted on: 03/06/2024
Because i got my result from my gp and didnt have to ask at reception desk for them
Posted on: 31/05/2024
My experience as been positive with the help I have received .Dr took time each time i have visited never rushed me took time to talk to me
Posted on: 31/05/2024
Simply because I always find each member of staff to be helpful, efficient and friendly. Which helps patients to be calm and more confident.
Posted on: 31/05/2024
First off, the doctor seems like he's too quick to get rid of me. He isn't very convincing and leaves loophole in information about my condition. The gynae hasn't gotten back to me as its been over a month I have been referred.
Then the point of telling me to get my urine sample and the whole process doesn't seem very private and confidential. I felt embarrassed.
I've been disappointed twice at this gp
Posted on: 29/05/2024
Nothing to ad, i found it quite satisfactory.
Posted on: 29/05/2024
The doctor I saw was nice person, he did listen to me. I feel that he is trying to help me. Just hope i get results. Thank-you.
Posted on: 29/05/2024
The phone system is not good. I had to call 33 times before getting through. This puts me off seeing the doctor. And sometimes problems get worse because I've not asked for help.
The doctor was polite and helpful and provided some treatment to try. I could tell he didn't particularly want a long conversation, we were rather late starting, so I didn't explain all my symptoms fully.
Posted on: 29/05/2024
The person who I had the appointment with today was very polite and when I told her I was deaf she spoke to my face which is helpful
Posted on: 29/05/2024
I have been with this doctors for years.
Posted on: 29/05/2024
The practice is usually very efficient and friendly!
Posted on: 29/05/2024
Managed to get a same day appointment
Posted on: 28/05/2024
Based solely on today’s experience I more than likely recommend. I got through to the receptionist within 10 minutes and had an appointment 5 minutes later. I followed the instructions to redial when the lines were busy, but within 10 minutes I got through.
The receptionist was kind and very helpful.
Posted on: 28/05/2024
To make a appointment by phone is absolutely ridiculous
I rang up bang on 8pm 3rd in queue i come 1 the automated machine says the surgery is closed the when you do manage to get appointment you can only 1 thing to doctor Even then they just not interested in listening to the problem they just want fob you off
Posted on: 28/05/2024
I went this morning friendly receptionist he booked me an appointment straight away the doctor was on time he delt with what was wrong with me understood my concerns.my doctor's surgery goes above and beyond everytime .
Posted on: 28/05/2024
My consultation with the doctor was good. He explained the treatment I needed and why he was giving me the medical advice which put my mind at rest
Posted on: 28/05/2024
Appointments are difficult to get..communication is not very good..nuses are wonderful and consistent but over the last couple of years every Appointment has been with a different gp..no chance to build up a relationship or trust.
Posted on: 26/05/2024
I've been suffering for some time and felt like my concerns weren't taken seriously by the G.P i saw. I was completely dismissed and actually went home crying. Feeling disappointed and disillusioned. Considering paying privately in order to explore my health concerns
Posted on: 26/05/2024
This surgery has gone from bad to worse since we have merged with park
Posted on: 24/05/2024
Since trying the system of triage the surgery is much more simpler to contact and to speak to a doctor or see one if need be.
Posted on: 22/05/2024
Always pleasant and interactive staff, very welcoming
Posted on: 22/05/2024
I would not recommend this as a doctors as it's redicolous to get an appointment you could walk in to building and no body would be there n yet still tell ya there busy, much more reliable going to hospitals waiting hours on end than trying to get an appointment with the gp
Posted on: 22/05/2024
Listened to my wants and needs, went above what was expected.
Posted on: 22/05/2024
They all ways support me
Posted on: 22/05/2024
Phone line is not as hard or long to be answered like they used to be. People on here are saying phones never get answered but I wonder when they last tried because I have called on multiple occasions in the last few months at different times of the day and the phones are answered so quickly sometime being number 1 and answers in seconds. Reception always help where they can and get such a hard time. Come along way in the last couple of years. Keep it up.
Posted on: 22/05/2024
Almost impossible to get through on the phone, so I called in personally only to be told to phone in next morning for an appointment. Ridiculous
Posted on: 21/05/2024
Almost impossible to get through on the phone and got turned away when I called in personally.
Posted on: 21/05/2024
They don’t listen to you and interrupt you when you try to explain
Posted on: 21/05/2024
good service
Posted on: 21/05/2024
Prompt service
Posted on: 20/05/2024
Made an appt 2wks ago specifically with the diabetic nurse following a blood test only to receive a call on the morning of the follow up appt to be told it had been made in error & had to be rescheduled for another week later.
Posted on: 20/05/2024
My local gp
Posted on: 20/05/2024
Good service
Posted on: 20/05/2024
Unfriendly gp
Posted on: 20/05/2024
I like to say my reason for this is because their is too many already at this surgery.
Posted on: 20/05/2024
Variable experiences to date ranging from extremely good to poor.
Posted on: 17/05/2024
Never get prescription that helps with problem left with mental health issues and pain.
Posted on: 17/05/2024
Very quick and efficient lovely nurse
Posted on: 17/05/2024
Health care is really good the staff are compassionate they listen to what is said and give good advice cannot not fault from receptionist nurses and doctors
Posted on: 17/05/2024
I dont understand why there is only the 1 Doctor at Manor Park and a lot more at Duke Street.
It is quite annoying.
That surgery gets busy too.
And am i right in thinking there are no afternoon appointments at Manor Park.
Posted on: 17/05/2024
My son had an appointment today which was on time no waiting and doctor was very nice and helpful
Posted on: 17/05/2024
Very hard to get appointments . Some of the staff are ok if you can get to see them .
Posted on: 17/05/2024
I rang the surgery at around 9am and was 3rd in the queue. The receptionist soon answered and offered me an appointment at 10am with Sarah an ACP, at Park Health centre, convenient for me. After a short wait at the surgery, Sarah invited me into her room. She was knowledgeable and listened to me. At one point I was feeling a little unwell with the heat and Sarah arranged for someone to bring me a drink of water. I left with advice about the use of ibroprofen and paracetamol as painkillers for my suspected arthritis, a prescription for cream to put on my knee, a letter to give access for an x-ray at the Hallamshire hospital and an assurance that Sarah was forwarding my name for physio therapy. I was clear about the next steps.
Posted on: 17/05/2024
Dr and staff are very kind and understanding. They are very cooperative.
Posted on: 16/05/2024
Very good doctor
Posted on: 16/05/2024
The nurse was really helpful, friendly, understanding and explained the process. My mum felt at ease and in safe hands. Thank you
Posted on: 16/05/2024
Think care needs to improve more for patients not enough doctors between the 2 sites & always forgetting things
Repeat scripts medication changes follow up calls people with depression are left sometimes to the point where they can not reach out to a dr & end up in hospital
Posted on: 16/05/2024
Because my doctor's always try and help
Posted on: 16/05/2024
The it is nearly impossible to get an appointment by phone, we came can waited outside from 7.30am as my husband cannot stand for long periods I have to wait outside while he sits in the car, the doctor was very helpful and we felt she listened to us
Posted on: 15/05/2024
Been to doctors with really bad ulcers can’t eat or drink gave me a prescription that the supplier are struggling went to 7 chemists rung the doctor back said I can’t give u alternative as they don’t do alternative for it so basically I just have to suffer disgusting when I’m in pain
Posted on: 15/05/2024
I felt like i was heard and felt reasurred and not like i was wasting the Drs time
Posted on: 15/05/2024
I managed to get an appointment with a doctor this morning. I did not have to be on hold for a long time.
Posted on: 15/05/2024
Too many patients already
Posted on: 15/05/2024
?
Posted on: 14/05/2024
Phoned for an appointment and it was answered within a minute .
I requested a phone appointment and was was called back in 20 minutes.
I felt that staff really cared and was treat with respect and understanding.
Posted on: 14/05/2024
The Doctor I saw today was very informative and helpful with my concerns
Posted on: 14/05/2024
I recent weeks I have had to visit the surgery 4 times - I have been very satisfied with the service
Posted on: 14/05/2024
Everything was handled in a friendly efficient way by reception. I was given a time to see a GP. The doctor had my info and notes, gave me a quick examination and put my details on for an X-ray.
Posted on: 13/05/2024
Doctors don’t help you at all and they don’t really care about ppls health at all. Very bad service.
Posted on: 11/05/2024
It would be lot better if there was more than 1 doctor, in attendance at the Manor Park site.
1, i think is not sufficient.
Posted on: 10/05/2024
It can be a hreat service and tje receptionist are really helpfull. Some staff members go above and beyond to help if they can.
Posted on: 10/05/2024
The doctor I saw was lovely explained everything to me that I asked about my results
Posted on: 10/05/2024
The doctor I saw today really helped with my problem. He was a nice gentleman.
Posted on: 09/05/2024
Because you get your own and where you live
Posted on: 09/05/2024
Most of my family dont live in my area so have their own gp practices.
Posted on: 09/05/2024
I was contacted for a blood test, as agreed 6 months ago. My appointment was on time and the nurse was personable and professional, and s as kl was done well.
Posted on: 09/05/2024
My local doctors
Posted on: 09/05/2024
Very friendly staff will see them soo for other a appointment
Posted on: 08/05/2024
I got through on the phone straight away and got an appointment for the afternoon
Posted on: 08/05/2024
Very pleasant and professional staff.
Posted on: 08/05/2024
The nurses who I see regularly are excellent don’t see many doctors but never had a problem everyone always smiling that helps no matter what the problem
Posted on: 08/05/2024
Was asked to make an appointment via text, only to find out from GP that i didnt need to make an appointment, so basically wasted my time and the GPs time, i would advise unless its really urgent these are done via telephone call.
Posted on: 08/05/2024
Was a lot easier this way
Posted on: 08/05/2024
The nurse was lovely and friendly
Posted on: 08/05/2024
I was dealt with politely and quickly and was happy with the outcome.
Posted on: 08/05/2024
Staff are polite,friendly,helpful
Posted on: 08/05/2024
Because of the staff openness to patient, narrating all that they are doing to them. To me that makes patients feel reassured..
Posted on: 08/05/2024
The nurse i saw was very nice.
I asked her few things i needed help with she told me i very much needed to see a doctor , and told me to ask the
receptionist on my way out. Get an appointment as soon as possible. Iwas told to phone next morning at 8am.
Asusual there was there was no way.
Every one i speak to says its hard.
I really need to see someone. I have poken to other doctors who fobs you off.
Posted on: 08/05/2024
I was scheduled to see the nurse at 8:30am, I was seen at 9:15. How can you be 45 minutes behind at that time in the morning?
Posted on: 08/05/2024
The doctor's and nurse are fantastic
Posted on: 08/05/2024
All staff are kind , professional,. Nothing is too much trouble .staff give reassurance and explained my test results in detail, and giving advice .
Posted on: 08/05/2024
Previously took 3 visits and over a week to get repeat prescription.Wife was sent a text to ring up to make an appointment to discuss results of a recent scan.Could not get through in the morning as usual so rang after dinner to be told surgery cloed ring back tomorrow. I had to call into surgery so I asked if it would be possible to book an appointment for her to be told she would have to ring up tomorrow from 8am.We have a daughter and 2 grandchildren registered with this sugery and the service offered is very poor compared to what it used to be with the previous GP,s.
Posted on: 08/05/2024
Everything was very fast..very happy
Posted on: 08/05/2024
Staff are always helpful and polite , and willing to help the best that they can
Posted on: 08/05/2024
They have been good to me
Posted on: 08/05/2024
it is impossible to get an appointment, i have tried for over a month and they advise i call in the morning and keep dialling if i can’t get through, dialled over 100 times for over an hour and couldn’t get through. so i went this morning as there is no other way to get an appointment other than going at 8am but u have to be there at at least 7:30am to make sure you’re at the front of the queue or else you might be turned away. waited an hour in the waiting room just to have a 2 minute appointment telling me i can’t get help. i have a bad experience every time with this practice so as soon as i left my appointment i went to the darnall practice and registered there instead. it is unacceptable.
Posted on: 08/05/2024
BCOS there's never enough doctors or appointments it's getting ridiculous.
Posted on: 08/05/2024
20 mins late goin into my appt, if i was 20 mins i wouldn't get seen...
Posted on: 08/05/2024
It is very difficult to get appointments and when I do get one it always seems rushed and they make the issue that is impacting my daily life seem small. Other then that I have good feedback on the reception it is very helpful and friendly.
Posted on: 08/05/2024
Great doctors who care...love the surgery
Posted on: 04/05/2024
Very good service got the help i needed
Posted on: 03/05/2024
I have always experienced reasonably timed and quality care at the practice.
Posted on: 03/05/2024
When I phoned the surgery the receptionist was helpful and understanding the call back from the GP was quick he agreed to see me the same day in my opinion this was a very good Service.
Posted on: 01/05/2024
Because of the good service I received
Posted on: 01/05/2024
I would recoment due to the survice i got witch is very helpful
Doctor i saw is one of the best i,v ever had .
Posted on: 01/05/2024
I simply feel for the people of any age or gender that cannot phone the surgery if have no telephone or other issues & unable to communicate i actually use my landline and mobile when needing an appointment .
Posted on: 01/05/2024
Very quick response today phone answered quickly phone call received from doctor and appointment made and seen within three hours
Posted on: 01/05/2024
This triage thing is much better!
Posted on: 30/04/2024
I feel this new triage that they are trying is going to be very good
Posted on: 30/04/2024
Even though I was text a time of 15:45 - the appointment was at 15:15 AND the Dr phoned me and did the consultation over the phone.
Posted on: 30/04/2024
Fast service. Friendly docs and staff
Posted on: 30/04/2024
Cos everyone is good
Posted on: 30/04/2024
Because you can never get appointment i was told ro book a appointment back in febuary taken until end of april to get in worst surgery for getting appointments
Posted on: 30/04/2024
The service was really good and friendly, I loved the team over there and I find it better than any other GP. My entire family go to this GP for more than 40 years. This is mostly because of their good service, they’re so helpful, welcoming and understanding. Thank you staff.
Posted on: 30/04/2024
Because the practice and staff are very good at their jobs
Posted on: 30/04/2024
Because its easy tobook an appointment
Posted on: 30/04/2024
Difficult to obtain G.P. appointments
Posted on: 30/04/2024
Contacting the surgery has improved and getting an appointment or speaking to a doctor is easier.
Posted on: 30/04/2024
The new triage service this week I was told I’d get a call back within two hours. The call would come from a GP but it was a lady who dealt with prescription's we wanted to enquire if we could get fortisip equivalent for mum as she is losing appetite, lady told me mums is classed as obese and her BMI is high. Funny I wonder when the last time any health professional ACTUALLY weighed mum !! . I really needed to speak with the GP mum is 89 but I guess when she ends up in hospital again for the third time in 12 months I guess that’s a NHS resource well spent - not
Posted on: 30/04/2024
From I walked in the staff was really friendly. I felt welcome and the nurse took my bloods made me feel very relaxed and comfortable. Really lovely experience.
Posted on: 29/04/2024
When I made the appointment I told the doctor about my child eye problems and I went to talk to you about my child OCD problem but when I attended to doctor and I went to tell him about OCD. He said only one thing. His language is so rude.
Posted on: 29/04/2024
It,s not brilliant but it ko
Posted on: 29/04/2024
I have nice experience here
Posted on: 25/04/2024
Dr Pepper is brilliant, listens and actually gives the right advice and help that's needed.
Posted on: 24/04/2024
It was satisfactory
Posted on: 24/04/2024
Because it's my nearest doctors and all the staff seems friendly and and puts you at ease
Posted on: 23/04/2024
Not had any problems
Posted on: 23/04/2024
The dr was very good
Posted on: 23/04/2024
Always wiling to help and so grateful to all the staff and drs
Posted on: 22/04/2024
It’s close by for me.
Posted on: 22/04/2024
U can not get in see doctor only if ring at 8am saw not good
Posted on: 22/04/2024
Absolutely shocking doctors surgery you can never get a appointment and you make old and vulnerable people queue outside just to get an appointment early in a morning.
Posted on: 22/04/2024
although the receptionist I engaged with on this occasion was extremely professional and friendly, sadly this has not been the case on many previous occasions!
Posted on: 20/04/2024
Because the appointment system is bad and only have one Dr on
Posted on: 20/04/2024
Funny how this link is still active a week later but the link for my sick bite is expired so now i cant view it, thanks
Posted on: 19/04/2024
Polite staff, friendly and very helpful.
Posted on: 18/04/2024
Likable staff ftiendly and helpful
Posted on: 18/04/2024
You have trouble getting appointments some not all receptionist are sometimes rude which is disrespectful especially to the older people and disabled people. people who are housebound struggle to get a doctor to come out and see them and then you end up getting a paramedic which have more serious patients
Posted on: 17/04/2024
I get satisfaction with the GP service most times.
Posted on: 17/04/2024
Once you get an appointment, you can't fault the service
Posted on: 17/04/2024
Because they are really working hard,and they understand patient and they are friendly.
Posted on: 17/04/2024
Took my son in today saw a doctor that clearly wasnt interested in helping as it was behavioural he didnt listen he threw the letter from school on the table and said ok i might refer him. Was quite deflated about the appiontment. And i have no outcome.
Posted on: 17/04/2024
Doctor took the time to explain the reason for the treatment and how to go about it.
Posted on: 17/04/2024
Very professional
Posted on: 17/04/2024
Because the service has changed a lot in a bad way. Not good at all.
Posted on: 16/04/2024
Great staff and doctors. It’s just often quite difficult to get appointments a lot of the time, however I had no trouble getting seen the last time I came in with my daughter.
Posted on: 16/04/2024
Staff are very helpful, welcoming, friendly and polite.
Posted on: 16/04/2024
Because I'm nearly always seen on time and got a decent doctor
Posted on: 16/04/2024
Managed to get an appointment after health concerns, I do think it's better to call at end of week
Posted on: 15/04/2024
No matter if you try over the phone or online you can’t get an appointment only for the nurses , This has been happening since they merged the two sites stating that it would be able to offer more appointments this is not the case, hence why i voted to merge the two but when it was just Manor Park you could phone and get an appointment within days and was quarenteed to see a regular doctor instead off different doctors each time if and when you can finally get an appointment
Posted on: 15/04/2024
Quick phone response Quick appointment very pleased.
Posted on: 15/04/2024
Phones get answered so much faster recently. Although sometime fully booked once through the receptionist always help when they can.
Posted on: 15/04/2024
Better now more permanent doctors are at the surgery.
Posted on: 15/04/2024
Sometimes it is difficult to get through on the phones but once you get in the Q of 5 and through to the reception team the ladies are always helpful and go above and beyond
Posted on: 12/04/2024
Because each time I have appointments, their staff usually kept to the date and time. They don't keep patient waiting.
Posted on: 11/04/2024
Very hard to book an apointment and when you have one the GP literally tell you that she do not have time to discuss all your problems, even when they can be related. So I need to wake up again next day to try to book me in. I had to have my blood results done so because nobody contacted me, I called myself just to find out I will have to repeat them. I did not get a chance to find out why but already once they lost or damaged my sample. It is very unprofesional and no one really care for a life of a sick person. How to let a person in pain and most likely infection in body? Nobody cares. Very sad.
Posted on: 11/04/2024
Can never get an appointment or through on the phone
Posted on: 11/04/2024
Staff always lovely
Posted on: 11/04/2024
Comfortable atmosphere and friendly staff.
Posted on: 11/04/2024
I was booked to see the nurse & she was fantastic. Listened to my symptoms & was very sympathetic. She is even investigating further to get a proper disgnosis.
Posted on: 11/04/2024
I would refer to Manor Park centre GP, but the problem is when you call to book an appointment for asthma review or blood test or anything relating to the nurse they don’t always have appointments close or on the day.
A lot of people get confused with it being a joint doctors such as the one on duke street and the one on Manor Park centre , for myself I find it extremely difficult to get to duke street where as Manor Park centre is most popular common and eaist to get to. I also find it confusing not just for myself but for others when the receptionist says “park site” automatically you would think Manor Park as in “park” site but it isn’t it’s duke street. It would help if they changed the GP surgery name to help those who find things like this difficult and not always accessible.
Also I think people also get put off due to the fact there is no public transport that can run between doctors surgery’s. The number 10A used to go pass duke street site but goes in the opsit direction, think people need to be aware of this.
Posted on: 10/04/2024
Once I'd got the appointment, all the elements of the care path were completed in a timely fashion. A follow-up appointment was made for me with ease. The doctor who rang with my test results explained everything really well and gave advice for the management of my issue.
Posted on: 10/04/2024
The appontment was on time and went extremely well.
Posted on: 10/04/2024
Because I got seen to straight away and was happy with the response off the gp
Posted on: 10/04/2024
All ways been supporting in my needs for health care .
Posted on: 10/04/2024
Appointment on time nurse went through everything she had to do explained what was going to happen very good and pleasant
Posted on: 10/04/2024
I know gp practice's are busy but sometimes appointments are hard to get and you have to wait weeks
Posted on: 10/04/2024
The GP that I spoke to was very understanding and helpful.
Posted on: 10/04/2024
There was a slight problem somewhere with my last report what I did just now don’t know what went wrong, but I will do it again now,
The ladies on the reception are very polite and friendly and also the doctors are too except for one I saw a couple of weeks ago but that is a one off.
Usually everything seems to be run smoothly. You can get appointments most of the time but I usually sometimes go down and queue at 8 8 o’clock in the morning.Thanks
Posted on: 10/04/2024
I was impressed by the urgency with which the team responded to my symptoms, found appointments for me and referred me onto the hospital
Posted on: 09/04/2024
Because the nurse told me everything she was going to do and carried it out brilliant,she was very clear what was happening
Posted on: 09/04/2024
Getting an appointment is always a struggle but once you do get an appointment, the service by the doctors and health care assistants is top tier. I saw a HCA and she was such a nice and friendly person and made me feel so comfortable.
Posted on: 09/04/2024
Appointment was made for my mum unnecessarily, he didnt know why we was there so asked me what he could help me with. Im not sure doctor as i didnt make the appointment your lovely receptionist did when she rung me up. Then my mum has to have her bloods re done as what was suppose to be tested wasnt. Waste of an appointment really & a waste of mine & my mums time.
Posted on: 09/04/2024
Stella was wonderful (as with every appointment with her) with myself, my partner and my son whilst having his 1 year immunisations. Very welcoming, professional and put myself at ease during a stressful appointment.
Posted on: 09/04/2024
Tuck me a mouth to get appointment .The receptionist for rude. I think I’m going to change doctors
Posted on: 09/04/2024
The nurse was fantastic. The treatment and manner. A credit to the practice.
Posted on: 09/04/2024
Took 4 weeks to get an appt,this is after receiving a message saying that i needed to see a doctor.Whilst trying to book one on occasion,and being unsuccessful,i asked what I had to do to get an appt,was told to ring up daily,said i have been,then she said go to surgery at 8am daily til i get one.I said i cant as i work,the receptionists reply to that,was to take some time off work,to enable me to do so.The receptionist is so abrupt and talks nonsense.She even told me at first thst i hadn't attended my hospital appt, which i had!
Posted on: 09/04/2024
Because somethings have not always been right
Posted on: 09/04/2024
Because even after wating 3 months for prostrate injection still didn't have my prescription
Posted on: 08/04/2024
Because I been a patient there for over 20 year’s and always received excellent
Posted on: 08/04/2024
The Gps and the nurses i visit couldnt be more helpful and professional..but the trouble ive had with medications missing from my repeat prescriptions and the communication with the on site pharmacist leaves much to be desired
Posted on: 07/04/2024
Because they dealt with what I asked quickly
Posted on: 07/04/2024
Nurses are great when you can get an appointment , that’s the hard part though getting an appointment
Posted on: 07/04/2024
It was alright
Posted on: 06/04/2024
Dr Webb is amazing doctor he always listen my complain and check all my concerns, i cant really thank enough, he is excellent doctor
Posted on: 06/04/2024
Some of the frontline staff lack interpersonal skills, and I suspect the appointment system is designed to suit the Practice rather than the patient!
Posted on: 05/04/2024
Lovely people at the desk always helpful even in hard times doctor was very caring and I felt that she listen to me and dealt with my sickness very well
Posted on: 05/04/2024
Cant ever get tbrough on phone . Have to wait outside at 7pm to get an appointment. Doctors and nurses are wonderful when you actually get to see them but so hard to get an appointment.
Posted on: 05/04/2024
They didnt inform me that they are not gonna check me in advance just I came to know when i attend to my appoinment wrong posster which gave me wrong information
Posted on: 05/04/2024
Poor receptionists, I was stood at the reception for 10 minutes with 3 other people all waiting no one was manning the reception you could hear the staff talking and laughing in the back room had to go and knock on side door to get a response from them was late for my appointment due to this. Unprofessional, there was no apology from the staff.
Posted on: 05/04/2024
Cant ever get an appointment just because i work nothing in the hours i need rushed when you do get to be seen after like a month of waiting in pain and discomfort ,i understand its difficult but not fair to be penalised because i work , loads of junkies in and out, not the doctors it used to be
Posted on: 04/04/2024
Reception staff are very polite, professional and friendly and so are most of the doctors.
Posted on: 04/04/2024
This morning a member of staff went out of their way to help me. Thank you.
Posted on: 04/04/2024
They dont answer the phones and cut calls and don't offer any appointments
Posted on: 04/04/2024
I'm unsure about waiting times
Posted on: 04/04/2024
I thank it's very good?
Posted on: 04/04/2024
Appointment time was fine and i was seen shortly after arriving in a professional way
Posted on: 04/04/2024
My health is consideration and offer me ASAP help I need it.
Posted on: 03/04/2024
I had other questions about my health and was told to stop because my time was up
Posted on: 03/04/2024
Rang and got an appointment on the same day.,Receptionist pleasant and helpful
Posted on: 03/04/2024
Because she was nice polite and helpful
Posted on: 03/04/2024
Treat ment ok seem on time
Posted on: 03/04/2024
You can get appointments easily and helpful staff and quick to help deal with your problems
Posted on: 03/04/2024
I came in for a blood test and i really struggled with needles alot. The doctor was amazing from start to finish. I really appreciated all their efforts they were fabulous and so kind
Posted on: 03/04/2024
The doctors at this practice are always friendly , professional and easy to talk with
Posted on: 02/04/2024
The service is getting better
Posted on: 02/04/2024
Very much impressed by staff behaviour very friendly and caring
Posted on: 02/04/2024
The reception staff are always so welcoming, helpful and friendly. I have also had positive experiences with the healthcare workers but it can be difficult to get in and see them sadly. I think considering the austerity and cuts to resources the practice does an amazing job. My main issue is that everyone has stopped wearing masks despite us being in a pandemic still and it makes me feel unsafe.
Posted on: 30/03/2024
Generally find staff come over as not interested.
Posted on: 28/03/2024
Understanding and meeting my needs when requested
Posted on: 28/03/2024
The care is excellent once you see a practitioner but it is very difficult to book in advance or know where doctors are and when for times when you are receiving follow on appointments.
Posted on: 28/03/2024
Very good service and friendly staff
Posted on: 27/03/2024
Health care is the most important thing for me
Posted on: 27/03/2024
I was able to get an appointment. The receptionidt was friendly and helpful. The Doctor was easy to talk to and made arrangements for further tests to be carried out
Posted on: 27/03/2024
True concern.
Posted on: 27/03/2024
I chose that response because they were quick to act to my health concerns.
Posted on: 27/03/2024
My last visit with dr Greg Webb I felt highly satisfied he seemed to listen to me while I was feeling down n cried and feel like he’s the only one that as acted on my conditions n illnesses that I have been complaining over for years
Posted on: 27/03/2024
Was freezing endly and professional
Posted on: 27/03/2024
Manor park surgery doesn't open in the afternoons. Sometimes the last appointment is
11.00.
And i dont think i have seen the same Doctor more than once. Do, they dont get to know you.
Posted on: 26/03/2024
I have been thinking about changing GP as actually getting an appointment is extremely difficult. Friends and family have already changed. Think I have been reluctant as this has been my GP since I was born even with changes of GP locations and GPs !!
Posted on: 26/03/2024
Because when you eventually get an appointment the care and attention and duty the staff at manor site have to patients is great. It's just a shame it works like it does right now to be able to actually try n try n try to get appts.
Posted on: 26/03/2024
Ive been ar park surgery all my life but like every other drs surgery i feel you definitely dont get the service anymore.Getting an appt is so hard which i know is the same everywhere.Cant fault the staff as all polite and help you as much as they can but something definitely needs diing but will come down to money as akways.Really sad .
Posted on: 26/03/2024
I have always been able to get appointments when needed the staff are always very helpful and obliging the doctors are always very good at explaining things
Posted on: 26/03/2024
Because they are efficient and understand
Posted on: 26/03/2024
Because i think everyone that works there do a good job
Posted on: 25/03/2024
Telephone response much better in recent months. Very happy to be able to get an appointment today.
Posted on: 25/03/2024
My appointment was same day. I went early morning and I got an appointment to see the doctor within the hour. The male receptionist was very helpful and courteous and polite.
Posted on: 24/03/2024
Absolutely shocking doctors and ridiculous to try and get an appointment
Posted on: 22/03/2024
Park site is so much easier to het an appointment and staff are lovely
Posted on: 22/03/2024
I was seen by Dr Webb today & feel like he actually had the time to listen to my symptoms & act upon them, shame all Drs can't do the same.
It is almost impossible to get an appointment at the surgery. I managed to get todays appointment a couple of weeks ago, but whenever you ring on the day, you're told to ring back the next morning, to be told the same. You can't book an appointment through the NHS app as there's never anything available for the next '16 weeks'. Really poor service really & this is why the A&E department is manic on a daily basis, people have no choice to go there.
My partner received a text message from the surgery saying the Dr would like to discuss his scan results with him & to ring up to book in, but can't get an appointment to discuss his results.
Posted on: 22/03/2024
The doctor has been seeing me regularly ,and the tests have been thorough
Posted on: 22/03/2024
I had 2 appointments they were both lovely and very helpful
Posted on: 21/03/2024
Just because this appointment was recommended by a Gp so i cant compare it to trying to get the same appointment my self
Posted on: 21/03/2024
Because although the Gp and nurses are professional and efficient..the communication skills of the other staff members (Pharmacist) leaves much to be desired.
Posted on: 21/03/2024
Quick response I received today
Posted on: 21/03/2024
Because am able to get all the support I need from the doctors
Posted on: 21/03/2024
The reception escalated the problem to her manager, which then gave me the sense that she cared and wanted help with the situation that found myself in. The act takenby stop other patients from going through the same situation . Also the managers taken the time to contact me. Which was very nice. This to me show that we all human and some time in our lives, we need a little help. Keep up the good work.
Posted on: 21/03/2024
Whilst it is hard to get an appointment at times, the service is excellent and the doctors are very helpful. The reception staff are kind and patient.
Posted on: 20/03/2024
Seems to be different rules each time
Posted on: 20/03/2024
Hard to get a doctors appointment
Posted on: 20/03/2024
Nurses friendly and professional.
Posted on: 20/03/2024
It was a very pleasant experience very friendly very easy very comfortable and relaxing and took a matter of a minute to be seen by the nurse and get treated
Posted on: 20/03/2024
Because they was very helpful
Posted on: 20/03/2024
In about 3 years out of 50 to 60 calls only managed to get 2 or 3 appointments when you phone your always in a queue after about 30 to 40 minutes your 1st in queue then phone cuts off you can try all day & thats all that happens.Your lucky if you get through then when you do they say no appointments were full today come to surgery befor 8am then your still not guaranteed an appointment its a joke
Posted on: 20/03/2024
It’s not perfect as getting an appointment is a nightmare but Stella the nurse I saw is fantastic!
Posted on: 20/03/2024
The nurse i saw today was very understanding
Posted on: 20/03/2024
Friendly and professional staff
Posted on: 19/03/2024
Ita been my doctors for years
Posted on: 19/03/2024
My experience was very good and professional with an excellent medical staff
Posted on: 19/03/2024
I have been at this surgery from 11year old.i am now 72 years old. Both my parents and siblings also were at this surgery. Each one received fabulous care .
Posted on: 19/03/2024
Alwayd short staffed takes ages to answer phone.really hard to get an sppointment
Posted on: 19/03/2024
The doctors said we only have 10mins and was rushing me and didn't even resolve my issues or tell me the results of my blood tests which 5 come back as abnormal! I'm in a bad situation and the doctor didn't even expedite my referral so I could of been sooner! Everything is going downhill
Posted on: 19/03/2024
Had a follow up appointment with Dr Pepper at the Sheffield Park Practice and she was very thorough when diagnosing me with anaemia. She requested and tested a urine sample, FIT test test and carried out general observations to help pinpoint the exact cause for the anaemia, as well as prescribing me with iron deficiency medication. Very appreciative of the care received during this appointment and not feeling ‘rushed’ at my appointment.
Posted on: 19/03/2024
I have been served well and very short waiting time
Posted on: 18/03/2024
Been with these drs years n not had any problems apart from trying to get through on phone
Posted on: 18/03/2024
Doctor was nice and very helpful
Posted on: 18/03/2024
Very happy , to recommend park and manor , staff are always friendly helpful and professional.
Posted on: 18/03/2024
Extremely difficult to get an appointment - maybe a triage system would work better?
That said, once you do get seen most staff are lovely and professional - although not all.
Posted on: 17/03/2024
Recently the practice has improved somewhat making it easier to get an appointment with a Doctor or nurse or any health care worker when you need one.
Posted on: 16/03/2024
The doctors was excellent the problem is having to go and stand outside at 7.30 in the morning to get an appointment as its totally impossible to get on by phone.
Posted on: 15/03/2024
Appointment system could be better. No privacy at the reception desk & do the reception staff really need to know what yr appts about...?
Posted on: 15/03/2024
Helpful at reception on time appointment understandig and Helpful GP .
Posted on: 15/03/2024
My experiences with the GP are not consistent and during your services is never something I look forward to because of this.
My issue is with staffing from the Receptionists to the Nurses. I have been talked down to, questioned and misguided by numerous staff in the space of 6 months. A simple request from myself that wouldnt be a problem anywhere else, becomes an awkward conversation where the member of staff spends more time trying to avoid my request by talking their way out of it or saying its not possible. Until, eventually it gets done after me having to challenge the decline of the request and explain why I need it going in different ways.
Information given out about ordering prescriptions, opening times, appointments and the website seem to change every time I speak to a member of staff too.
Posted on: 15/03/2024
Very welcoming
Posted on: 15/03/2024
Even though it is hard to get an appointment through telephone, we tend to go early before 8am and make the appointment in person and when we make the appointment the doctors are very professional. In my recent visit for myself and my son, we were seen by Doctor Webb, who was very professional, very understanding and answered all our questions. Very Happy that he is a permenant GP at the prectice.
Posted on: 14/03/2024
Everything I experienced was very professional from the reception to seeing the GP
Posted on: 14/03/2024
My bloods came back abnormal that I’d had taken the day before. The doctor rang me the next morning to tell me my kidney function had gone down by one count he then rang the renal unit to inform them of this then rang me back with the information he’d received which I thought was very caring and caring. I was very impressed.
Posted on: 14/03/2024
If I had gone private I could not have got better phone call when expected and follow up call same day
Posted on: 14/03/2024
Always do what they can to help
Posted on: 14/03/2024
Receptionist really good
Posted on: 14/03/2024
Because some services are excellent whilst others “have room for improvement “.
Posted on: 13/03/2024
Very good service and friendly staff always make you feel welcome
Posted on: 13/03/2024
The last doctor was so resourceful. She was diligent and kind. A true care giver. Overall appointment scheduling was very considerate.
Posted on: 13/03/2024
Very hard to get appointments
Posted on: 13/03/2024
Because it was straightforward and I was given the time to respond
Posted on: 13/03/2024
Very good service
Posted on: 13/03/2024
I felt like the doctor really listened and didnt make me feel like i was wasting anyones time
Posted on: 13/03/2024
Because have not been able to get a appointment for weeks when I phone they all gone and booked up for weeks
Posted on: 13/03/2024
Now i dont have any problems
Posted on: 13/03/2024
Been with this practise for as long as i remember and superb response from all
Posted on: 13/03/2024
Its been transformed from a nightmare to get any service to been overwhelmed with the service well done on the work
Posted on: 13/03/2024
Because i was treated in depth and shown good care and concern by all persons i saw
Posted on: 12/03/2024
Difficult to get appointments
Posted on: 12/03/2024
Its horrendous to get an appointment and takes 50000 phone calls and when you eventually get through they never have appointments or ship you off to the hub and they dont follow up on things properly or give you proper diagnoses just chuck more tablets at you
Posted on: 12/03/2024
Good doctors
Posted on: 12/03/2024
Very concerned for my condition , sent me in hospital , sorta expected it tho
Posted on: 12/03/2024
Staff was friendly, got advice to reassured me from a professional. Only negative, i have to wake up early and call the go to get my appointment or walk in but i lived 32 mins away from this gp.
I wish they change their appointment procedures and do a website where patient can choose their appointments on the days theyre more flexible.
Posted on: 12/03/2024
I saw Stella who is absolutely excellent
Posted on: 11/03/2024
Not very good
Posted on: 11/03/2024
This has been my Gp practice for over 40 years. I am completely happy with their medical services. The staff are lovely. Thank you.
Posted on: 11/03/2024
Never had a problem with this surgery. Always been helpful.
Posted on: 11/03/2024
Never answer the telephone & when they do after about 238 times of calling there is never any appointments
Posted on: 11/03/2024
Getting an appointment is very stress inducing,not all drs have time for you and rush you out,health problems are never followed up appropriately,patients having to do their own healthcare is very deperessing
Posted on: 11/03/2024
Translate to English: "个人觉得医生可以耐心详细解析一下专业用语，而不是因为病人不理解一个病症的专业术语而不做解释了，只安排检查就好了"
I personally think that doctors should patiently and thoroughly explain professional terms, instead of not providing explanations just because patients don't understand a medical term related to a condition, and merely scheduling tests.
Posted on: 11/03/2024
Hard to get hold of, they way of booking appointments is inconvenient
Posted on: 09/03/2024
It's a good GP to come to
Posted on: 08/03/2024
Was re assured and put at ease
Posted on: 08/03/2024
The staff is really welcoming and accommodating. The physicians at the GP are very nice and helpful.
Posted on: 08/03/2024
Quick appointment, was in and out for bloods
Posted on: 08/03/2024
Friendly staff. Quick and efficient nothing is to much trouble and will sort out any problems you have.
Posted on: 08/03/2024
Because the way i have been treated regarding my repeat prescriptions and the phone calls ive made to request a call back to resolve this have been dismissed
Posted on: 08/03/2024
I felt listened to, wasn't rushed at all, nurse was very empathetic and sympathetic and really reassured me.
Posted on: 08/03/2024
I have always received excellent care and support from Manor Park Practice
Posted on: 08/03/2024
I made a call to check opening times a few days prior to my intended visit, I arrived earlier than the suggested time & found no issues getting to see a doctor. Initially had to queue but that was expected.
Staff really helpful & kind. Very smooth service.
Posted on: 07/03/2024
Receptionist rung me back with a cancellation.
Posted on: 07/03/2024
Every doctor or nurse that I have seen have been so friendly and helpful. They take the time to listen and help me or my little boy, I’ve seen the same doctor for my little boy a few times and he’s always so kind and sweet to him so thank you Dr Webb. The people on the reception and phones are always so kind and go out of their way to help you get an appointment which has been a lot easier lately!
Posted on: 07/03/2024
I've always been with this surgery from being very young and when it first opened. People moan about the surgery but also must understand everywhere is stretched at the minute and the staff do try very hard to to deliver and provide a service
Posted on: 07/03/2024
Appointment on time nurse.very friendly
Posted on: 07/03/2024
very polite staff
Posted on: 07/03/2024
Never been told that ist 1 appointment for 1 issue only, even if combined
Posted on: 04/03/2024
you are all so nice and friendly and caring. thank you
Posted on: 04/03/2024
My Nurse was lovely and welcoming. No wait time, was in and out :)
Posted on: 04/03/2024
Once I get an appointment I find the doctors and clinicians and pharmacist to be excellent. Getting an appointment is the only issue. The Duke St practice is good but needs redecorating
Posted on: 26/02/2024
it's quite good. it's different to the doctors I've visited before as it has an early morning appointment system, but in a way that is really useful because you can get seen if you need to urgently, straight away. Very good due to that respect
Posted on: 23/02/2024
The Receptionist Chris is a Credit to the surgery
Posted on: 23/02/2024
I think that you all work very hard to help your patients. Whether the doctors nurses and receptionists. You are all courteous and approachable.
Posted on: 20/02/2024
put my mind at rest after they reviewed my husband's meds
Posted on: 20/02/2024
Because I find that the staff are second to non
Posted on: 15/02/2024
Gave my life back with being able to hear again properly
Posted on: 14/02/2024
You made it more difficult to order prescriptions and ther is to long waiting on the phone
Posted on: 14/02/2024
Dr Ogba was thorough and professional. She took time to listen to me. Stella the nurse is always friendly and efficient and reassuring. There are 2 downfalls - trying to get an appointment without being up at dawn and Park surgery does need brightening up then it would be good.
Posted on: 14/02/2024
It was an appointment for my Diabetes and was given to me to attend But since then I’ve tried for other appointments by phone & going to queue but unsuccessful & very Disappointed
Posted on: 13/02/2024
The practice has too many patients from around the city for the amount of Gp's and struggles .
Posted on: 13/02/2024
Made to feel relaxed, gave me all the information I needed.very good service
Posted on: 13/02/2024
Helpful staff
Posted on: 13/02/2024
Some times can get appointments but some times u carnt
Posted on: 12/02/2024
Because unlike my previous communications with the surgery this nurse is very helpful.
Posted on: 12/02/2024
Your appointment system is terrible
I am 73 this year and I haven’t seen a doctor for about 5 years
Posted on: 12/02/2024
Very friendly staff
Posted on: 12/02/2024
Great staff friendly and very professional
Posted on: 11/02/2024
Service is okay but sometimes it’s hard to get through on telephone for an appointment.
Posted on: 09/02/2024
I have never been let down by the practice. Always get an appointment and follow up if needed .
The staff are professional and friendly never let you down when they say they will give you a call back as to what is happening.
Posted on: 09/02/2024
These days it seems almost impossible to see a doctor at short notice getting medication is also a big task but thats as much the chemists fault
Posted on: 09/02/2024
As you are never able to get an appointment and you need to phone first thing in the morning to get an appointment
Posted on: 09/02/2024
I have not had any bad experience with this practice
Posted on: 08/02/2024
We've been with M&P GP for over 15 years.
Posted on: 08/02/2024
It was simply a check up,however you did get the times and dates mixed up.
Posted on: 08/02/2024
Been with practice over 40 years . Not perfect but very local to me
Posted on: 08/02/2024
Can see the improvement to the service
Posted on: 08/02/2024
I think we need permanent Drs. Drs who get to know you like years before. It's in and out I feel rushed by our GPs at our surgery. I know they have time limits with patients but sometimes people need a bit longer with their GP.
Posted on: 07/02/2024
It’s calm, comforting ,respectful and pleasant staff .
Posted on: 07/02/2024
Apart from getting my prescriptions late I find that the practice works fairly well I’ve always got an appointment when I’ve been down to Park
Posted on: 07/02/2024
very pleasant staff
Posted on: 07/02/2024
It’s hard to get an appointment , only 5 people in the queue on the phone lines … no guarantees of an appointment probably die before you actually get seen
Posted on: 07/02/2024
Things have got a lot worse since merging with the other Docters surgery. Most of the staff are friendly & helpful but I had problems a few weeks ago with the park site and I was very upset about it. Thankfully the Manor Park Docters sorted things fir me.
Posted on: 07/02/2024
Nurses are always very friendly.
Posted on: 06/02/2024
good
Posted on: 06/02/2024
Because this service is unreliable, and very poor service.
Posted on: 06/02/2024
Spoke to Duty Dr so helpful and I was very relieved he called.For that telrphone support and rhe lady who did my heakth check on 15th on Jsnuary and also thr call eith s Dr eho did some referrals for ne Excellrnt,could not br better.
However and separate from that as a Carer for my husband we we both very stressed and my hudbsnd ended up in A&E as a result of poor managemrnt by thr prsctice of his complex pain needs.This resylted in loss of income as I could not eork thr next day having to drive to different pharmacies to get thr medications he required.This had I hastened to see been rectified now but it took a number of months despite four Drs seeing him
Posted on: 06/02/2024
You can see they are really busy but ive seen them go above and beyond despite this
Posted on: 05/02/2024
Very friendly and helpful service
Posted on: 05/02/2024
Very difficult to get an appointment or to get through on phone for appointment and many many times appointments gone meaning you have to stand outside from 7.20am to try to get one! Put in request for medicarion thats not on repeat have to wait ages and phone for it everyday tll its sorted.at times had no medication for days making my anxiety even worse!! Dont keep you informed of test resuts.felt very let down at times and ignored.Also fed up of being told how short staffed they are.should never have joined up with the practice on Duke street and had to close manorpark doctors for ages at 12pm everyday not eveyone can travel to Duke street!
Posted on: 05/02/2024
I find the service is very good concidering how much pressure they are under.
Posted on: 05/02/2024
Easy to converse with the pharmacist.
Posted on: 22/01/2024
Helpful Team
Posted on: 26/05/2023
Great reception team, very helpful
Posted on: 26/05/2023
Took a while to get through on the phone queue but Reception very helpful once through
Posted on: 25/05/2023
Posted on: 22/05/2023
Very friendly staff
Posted on: 16/05/2023
Posted on: 15/05/2023
Came at 8am for an appointment and was seen within the hour, very happy with this
Posted on: 11/05/2023
Posted on: 10/05/2023
Posted on: 09/05/2023
Nice staff on the phone
Posted on: 08/05/2023
Posted on: 05/05/2023
Posted on: 02/05/2023
Everyone at surgery (Doctors/Nursing Staff / Receptionists) are courteous, pleasant and helpful every time I have contact with them
Posted on: 26/04/2023
Posted on: 27/02/2023
Posted on: 23/02/2023
Posted on: 23/02/2023
Posted on: 20/02/2023
Overall good surgery
Posted on: 17/02/2023
Posted on: 17/02/2023
Posted on: 14/02/2023
Posted on: 10/02/2023
Hard to get through sometimes but helpful when do
Posted on: 10/02/2023
Reception Staff are really friendly
Posted on: 08/02/2023
Posted on: 08/02/2023
Helped me during my darkest times, did everything they could to keep me safe
Posted on: 08/02/2023
Posted on: 07/02/2023
Posted on: 07/02/2023
Staff are helpful
Posted on: 07/02/2023
Posted on: 01/02/2023
Everybody are very caring and do all they can for you
Posted on: 14/12/2022
Everything runs swift and efficient at the surgery
Posted on: 13/12/2022
Treat me very good
Posted on: 12/12/2022
Friendly staff, felt well careed for and informed
Posted on: 10/12/2022
Felt really comfortable
Posted on: 09/12/2022
didn't have to wait
Posted on: 08/12/2022
always treat nice
Posted on: 07/12/2022
Very quick service, polite staff
Posted on: 06/12/2022
Staff are lovely and understanding
Posted on: 06/12/2022
Posted on: 05/12/2022
Friendly, gone the extra mile
Posted on: 03/12/2022
Cater to our needs
Posted on: 03/12/2022
Posted on: 02/12/2022
Came for Covid Vaccine
"Vaccinated whole family in car, most places wouldn't, fab service
Posted on: 01/12/2022
Because they have always helped me and my family
Posted on: 21/11/2022
Everyone from Receptionists to Doctors and other staff are always polite and considerate it seems that nothing is too much for them.
Posted on: 29/09/2022
All are very friendly and helpful to do things for you. they follow up by the Dr's. Is better than BUPA
Posted on: 25/08/2022
Dealt with by a Receptionist and they showed excellent service, pleasant, helpful and professional. Went out of her way to help, is a credit to the practice.
Posted on: 12/07/2022
The nurse was so good and quickly took the test. Thank you
Posted on: 21/06/2022
