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Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Suggestions and Complaints
Your Feedback Matters
We welcome your comments, compliments, suggestions and complaints. Your feedback helps us improve our services. Making a complaint will never affect the care or treatment you receive.
Contact us: 0114 272 7768
How to make a complaint
- Speak to Brooke Cassinelli, Practice Manager
- Telephone the Practice
- Complete the online form
Write to us What happens next
- We receive your complaint
- We acknowledge it within 3 working days
- We agree how it will be investigate
- We investigate
- We send a written response and explain any learning
Further information
Complaints should normally be made within 12 months of the event or becoming aware of it. Complaining on behalf of someone else usually requires their consent.
If you remain unhappy after our response, you may contact the Parliamentary and Health Service Ombudsma
Accessible Information
- Large print
- Easy Read
- Braille
- Audio
- Translation
- British Sign Language
